Coveo review

Coveo is a search platform first, which makes it a good fit for enterprises that want to run employee search and customer-facing search on one stack. Its pricing page groups Service, Website and Workplace into one offering, with entitlement-based pricing for service and websites and seat-based plans for workplace search. The base platform includes a unified search index, native and universal connectors, document-level security and permissions, query suggestions, automatic relevance tuning, analytics and A/B testing. Generative and agentic features such as generative answering, conversational search, the Answer API and the Passage Retrieval API are sold as an add-on. Enhanced security options include a HIPAA cloud, bring-your-own-key encryption and 99.999% uptime with active-active resiliency in the US. The trade-offs are a sales-only price, AI answering that costs extra, and a toolset that expects a search or IT team to tune pipelines rather than an assistant employees use on day one.

Who it is for

enterprises that need one search platform for employees and customers

Price

See vendor pricing (USD check pending); Workplace uses seat-based plans through sales.

US price check pending. See the vendor pricing page.

Key features

• Unified search index with native and universal connectors
• Document-level security and permissions
• Generative answering, conversational search and an Answer API as add-ons
• Seat-based Workplace plans alongside Service and Website packages
• Analytics, A/B testing and query pipeline management

Strengths and weaknesses

• Strength: One platform covers workplace, customer support and website search
• Strength: Document-level security across indexed content
• Strength: Options for HIPAA cloud, bring-your-own-key and 99.999% uptime add-ons
• Weakness: No public prices; Workplace plans are quoted by sales
• Weakness: Generative answering is an add-on rather than included
• Weakness: Built for search teams, so setup takes more expertise than assistant-style tools

Key facts

• Workplace pricing: Seat-based, through sales
• Security: Document-level permissions, SSO, RBAC
• Generative AI: Add-on
• Add-ons: HIPAA cloud, BYOK, multi-region hosting

Where it ranks

Coveo is No. 10 in our Best AI Enterprise Search Tools verdict.