The numbers behind the choice
430 figures across 8 reports on adoption, satisfaction, switching, ROI and prices. Each figure names its publisher and quotes the exact sentence it came from.
Customer service
- Customer Service Software Statistics
54 sourced customer service software statistics on AI adoption, chatbots, channels, response times and agents from Gartner, Salesforce, Zendesk, BLS and more.
HR & recruiting
- HR Software Statistics
54 HR software statistics for 2025 and 2026 from Gartner, SHRM, BLS, the Labor Department, Workday, ADP and recruiting platforms: AI, payroll errors, hiring.
Finance & accounting
- Small Business Software Statistics
53 small business software statistics for 2025 and 2026 from the Federal Reserve Banks, Census Bureau, Eurostat, OECD and UK DBT: accounting, payroll, CRM, AI.
Project management
- Project Management Statistics
55 project management statistics for 2025 and 2026 from PMI, Wellingtone, Asana, Atlassian, Microsoft and BLS: success rates, tools, time lost.
IT & security
- Cybersecurity Software Statistics
52 cybersecurity statistics for 2025 and 2026 from IBM, Verizon DBIR, UK DSIT, FBI IC3, Gartner, Sophos and Okta: breach costs, causes, MFA, spend.
Data & analytics
- SaaS Statistics
53 SaaS statistics for 2025 and 2026 from Gartner, IDC, Zylo, Torii, Eurostat, Flexera and company filings: market size, spend per employee, apps, prices, churn.
AI tools
- AI in Business Statistics
54 sourced AI in business statistics on adoption by size and industry, spend, use cases and productivity from Census, Eurostat, OECD, Gallup, NBER and more.
Ecommerce
- Ecommerce Software Statistics
55 ecommerce statistics for 2025 and 2026 from the Census Bureau, Eurostat, Baymard, Shopify, Wix, the Fed and ECB: online sales share, platforms, carts, POS.