Customer service

Genesys Cloud CX is the best call center software for contact centers that need inbound routing, IVR and outbound campaigns on one cloud platform in 2026, from $75 per user per month billed annually. Dialpad suits teams that want AI transcripts and a power dialer in a fast setup at $89 per user per month billed annually, and RingCentral RingCX suits budget-minded centers at $65 per agent with unlimited minutes. JustCall is the cheapest option at $29 per user per month billed annually.

1. 1. Genesys Cloud CX8.8
2. 2. Dialpad8.7
3. 3. RingCentral RingCX8.7

Zendesk is the best help desk software for support teams that answer email, chat and phone at volume in 2026, from $19 per agent per month billed annually, or $55 with chat and telephony. Freshdesk suits small and midsize teams that want a full ticketing system with a portal and AI agent, from $19 per agent per month billed annually. Help Scout has a free plan for 5 users, and Gorgias is the cheapest paid option at $10 a month for 50 tickets.

1. 1. Zendesk8.7
2. 2. Freshdesk8.6
3. 3. Help Scout8.5

Freshdesk is the best help desk software for small support teams in 2026, with ticketing, a customer portal and a knowledge base on its $19 per agent Growth plan; Help Scout suits email-first teams that want the easiest inbox, with a free plan for five users. The cheapest per-agent paid plan we verified is LiveAgent Starter at $15 per agent per month billed annually.

1. 1. Freshdesk8.7
2. 2. Help Scout8.7
3. 3. Zendesk8.4

Document360 is the best knowledge base software for support and product teams that publish a customer help center and internal docs in 2026, with pricing quoted after a 14 day trial. Help Scout suits small support teams that want a help center attached to their inbox, from $25 per user per month billed annually, with a free plan for 5 users and 1 Docs site. Confluence is free for up to 10 users, and Slab is the cheapest paid option at $6.67 per user per month billed annually.

1. 1. Document3608.6
2. 2. Help Scout8.5
3. 3. Confluence8.3

LiveChat is the best live chat software for businesses that want website chat to drive sales and support in 2026; HubSpot suits teams that want chat feeding a free CRM; tawk.to is free with unlimited agents, and the cheapest paid plan we verified is HubSpot Service Hub Starter at $10 per seat a month on a new-customer offer.

1. 1. LiveChat8.8
2. 2. HubSpot Service Hub8.7
3. 3. Tidio8.6

SurveyMonkey is the best survey software for teams running customer, employee and market surveys in 2026; Typeform suits teams that want polished, on-brand surveys from $28 a month billed yearly; Tally is free with unlimited forms and submissions, and the cheapest paid option we verified is Microsoft 365 Business Basic, which includes Microsoft Forms, at $7.00 per user a month.

1. 1. SurveyMonkey8.6
2. 2. Jotform8.5
3. 3. Typeform8.5