Freshservice review

Freshservice ranks first because it treats asset management as part of the service desk rather than a separate database. Freshworks says the product discovers hardware, software, cloud and SaaS assets across on-prem, hybrid and cloud environments and keeps the inventory current without manual tracking. Those records live in a CMDB with dependency mapping, so an agent working an incident can see the device, its software and its owner in the same screen. The ITAM page also lists lifecycle and procurement tracking and reclaiming unused licenses. Pricing is open: Starter is $19 per agent per month billed annually, Growth $49 and Pro $99, and Pro adds problem, change and release management. The catch is that asset management is metered separately in asset units, sold in packs of 500 and counted by the number and type of assets in the CMDB, so ask for that figure before comparing totals with per-asset tools.

Who it is for

IT teams that want asset records, tickets and changes in one service desk instead of a separate ITAM tool.

Price

From $19 per agent per month billed annually; asset licensing sold in packs of 500 asset units.

$19 /agent/month, billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Automatic discovery of hardware, software, cloud and SaaS assets across on-prem, hybrid and cloud environments
• CMDB with automated dependency mapping
• Hardware and software management with lifecycle and procurement tracking
• Unused license reclamation and retirement of redundant assets
• Asset records linked to incident, problem and change management in the same service desk

Strengths and weaknesses

• Strength: Assets, tickets and changes share one CMDB, so agents see device context on every request
• Strength: Published per-agent prices from $19 to $99 per month billed annually
• Strength: 14-day trial with unrestricted access to all features
• Weakness: ITAM is licensed separately through asset units sold in packs of 500, so the agent price is not the whole bill
• Weakness: Problem and change management, which pair well with assets, start on the $99 Pro plan
• Weakness: Freddy AI Copilot is a $29 per agent add-on

Key facts

• Starting price: $19 per agent per month, billed annually
• Asset licensing: Asset units, purchased in packs of 500
• Free trial: 14 days
• Deployment: Cloud

Where it ranks

Freshservice is No. 1 in our Best IT Asset Management Software verdict.