Gainsight Customer Communities review

Gainsight Customer Communities, sold as Gainsight CC, is built for software companies that treat community as part of customer retention. It gives customers one place to ask and answer questions, join groups around shared goals, follow product updates and suggest ideas for the roadmap, with no-code tools to shape the experience by product, role or region. Gainsight adds a moderation AI agent, AI answers and AI translation, a Developer Studio for building custom widgets, and an MCP server for working with community data from AI tools. The main reason to choose it is the connection to Gainsight CS, Skilljar and Gainsight PX, so customer success managers can see what customers ask and learn. Plans are Professional with 3 admin seats and self-service support, Business with 5 admin seats, all community products and CSM support, and Enterprise with 10 admin seats and custom integrations. Gainsight does not publish prices.

Who it is for

B2B SaaS companies already running Gainsight for customer success

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Q&A, groups, product updates and idea collection for co-creating the product
• Moderation AI agent, AI answers and AI localization
• Developer Studio for building custom community widgets
• CC MCP server for querying and managing the community from AI tools
• Integrations with Gainsight CS, Skilljar, Zendesk and Jira

Strengths and weaknesses

• Strength: Connects community activity with Gainsight CS and Skilljar
• Strength: Three plans with 3, 5 or 10 admin seats
• Strength: No-code customization of the experience by product, role or region
• Weakness: No public prices, every plan is quoted on request
• Weakness: CSM support starts on the Business plan
• Weakness: Most valuable for teams already on other Gainsight products

Key facts

• Plans: Professional, Business, Enterprise
• Admin seats: 3, 5 or 10 by plan
• Integrations: Gainsight CS, Skilljar, Zendesk, Jira
• Pricing: On request

Where it ranks

Gainsight Customer Communities is No. 4 in our Best Community Platforms verdict.