HappyFox Help Desk review

HappyFox puts several features on its Basic plan that rivals hold back. At $24 per agent per month billed annually, or $29 monthly, Basic includes unlimited tickets and mailboxes, omnichannel ticket creation, SLA management, smart rule automation, canned actions, a self-service and internal knowledge base, a support portal builder and SSO through Google Workspace, SAML or Azure. Agent collision, ticket merging and bulk editing are standard. The limits show up as the team grows: Basic stops at five agents, and round robin assignment, satisfaction surveys, custom roles, custom email and a custom domain all need Team at $49 per agent. That makes HappyFox a good fit for a team of three to five that wants SLA tracking and a help center now, and a weaker fit for a team that expects to pass five agents soon. The interface is clear, though less streamlined than Help Scout.

Who it is for

Small teams that want SLA rules and a self-service portal from the first plan.

Price

Basic $24 per agent per month billed annually ($29 monthly), up to 5 agents; Team $49 and Pro $99 per agent billed annually.

Annual $24 per agent / month, billed annually
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Unlimited tickets and mailboxes on every plan
• SLA management and smart rule automation on Basic
• Self-service knowledge base and support portal builder on Basic
• Agent collision, ticket merging and bulk editing
• SSO with Google Workspace, SAML or Azure on Basic

Strengths and weaknesses

• Strength: SLA management is included on the entry plan
• Strength: Knowledge base and client portal come with Basic
• Strength: A two-year term lowers Basic to $21 per agent
• Weakness: Basic is capped at 5 agents
• Weakness: Round robin assignment and satisfaction surveys need Team at $49
• Weakness: Custom roles and a custom domain also sit on Team

Key facts

• Basic: $24 per agent per month billed annually, up to 5 agents
• Team: $49 per agent per month billed annually
• Pro: $99 per agent per month billed annually
• Two-year Basic: $21 per agent per month

Where it ranks

HappyFox Help Desk is No. 9 in our Best Help Desk Software for Small Business verdict.