Jitbit Helpdesk review

Jitbit is the simplest way to put a small team on real ticketing with a predictable bill. Instead of charging per agent, its hosted plans include a fixed number of seats: Freelancer is $29 a month for one agent, Startup is $69 for four agents and Company is $129 for seven, with lower prices on annual billing. Every plan has unlimited storage, the core features, iOS and Android apps and a custom domain, and Startup adds unlimited AI credits. The product covers email tickets, a live chat widget, a knowledge base, tagging, categories and asset tracking, and it supports single sign-on with SAML providers and Active Directory. Four agents on Startup work out to about $17 each, cheaper than most per-agent plans here. The limits are channel breadth and polish: there is no built-in phone or social messaging, and removing the Jitbit branding requires the Company plan. For a small team that mainly answers email, it is good value.

Who it is for

Very small teams that prefer a flat monthly price over per-agent billing.

Price

Freelancer $29 per month for 1 agent ($24.92 billed annually); Startup $69 for 4 agents; Company $129 for 7 agents.

Freelancer $29 /month The essentials to provide basic support for clients 1 agent
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Flat plans: 1 agent on Freelancer, 4 on Startup, 7 on Company
• Email tickets, live chat widget and knowledge base
• Custom domain and iOS and Android apps on every plan
• Unlimited AI credits from the Startup plan
• Single sign-on with SAML and Active Directory

Strengths and weaknesses

• Strength: Startup covers 4 agents for $69 a month, about $17 per agent
• Strength: No learning curve compared with larger suites
• Strength: 21-day trial with no credit card
• Weakness: Fewer channels than LiveAgent or Zendesk
• Weakness: Hiding the Jitbit branding needs the $129 Company plan
• Weakness: Jumping past 4 agents means the next flat tier

Key facts

• Freelancer: $29 per month, 1 agent
• Startup: $69 per month, 4 agents
• Company: $129 per month, 7 agents
• Free trial: 21 days

Where it ranks

Jitbit Helpdesk is No. 6 in our Best Help Desk Software for Small Business verdict.