Manhattan Active Omni review

Manhattan Active Omni is the enterprise option, built for retailers that treat every store as a fulfillment node. Its order management combines real-time inventory visibility across the network, rules about which stock is exposed to which channel, and fulfillment optimization that picks the best source and route for each order. Order promising gives delivery dates and pickup times during checkout, and native support for ship-from-store, curbside pickup, cycle counts and cross-channel returns removes the need for bolt-on store tools. Customer service sits in the same application, and the Maven agentic AI chatbot answers customer questions using order data. It runs on a cloud-native microservices platform with versionless upgrades, and comes in Essentials, Enterprise and Enterprise Premier editions. Manhattan says Forrester has named it a Leader in order management six times. That depth earns the top features score, but there is no public pricing and the product is designed for large retailers, which pulls its ease and value scores down.

Who it is for

Large retailers that need order promising, ship-from-store and store pickup across a big store network.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Real-time global inventory visibility with virtual inventory segmentation
• Fulfillment optimization that selects the best source and route for each order
• Order promising of delivery dates and pickup times
• Native ship-from-store, curbside pickup, cycle counts and cross-channel returns
• Manhattan Active Maven, an agentic AI customer service chatbot

Strengths and weaknesses

• Strength: Named a Leader in Forrester's order management Wave six times
• Strength: Order management and customer service in one application
• Strength: Versionless cloud upgrades
• Weakness: No public pricing; sold through enterprise sales
• Weakness: Sized for large retailers, far beyond small multichannel sellers
• Weakness: Implementation needs a dedicated project team

Key facts

• Editions: Essentials, Enterprise, Enterprise Premier
• Forrester Wave: Leader in Order Management Systems, Q1 2025
• Architecture: Cloud-native microservices
• Pricing: Quote from sales

Where it ranks

Manhattan Active Omni is No. 10 in our Best Order Management Systems verdict.