Moveworks review

Moveworks approaches enterprise search from the employee support side. Its Enterprise Search product offers more than 50 built-in content integrations and combines indexed search with live API search, which Moveworks calls hybrid retrieval, so results can be both fast and current. Permissions are enforced at the user and resource level and adapt as roles change, and answers come as summaries with inline citations. Multilingual search, granular filters and grouped results help employees scan sources, and companion apps put search in the web, chat, intranets and service portals. Because the same platform includes an AI Assistant, a Reasoning Engine and Tool Studio for agents, employees can search and then act, for example on IT or HR requests. ServiceNow has acquired Moveworks, which makes it a strong candidate for ServiceNow customers. The downsides are no public pricing and a smaller connector count than Glean or GoSearch.

Who it is for

large enterprises focused on IT and HR self-service

Price

See vendor pricing (USD check pending); Moveworks prices through sales.

US price check pending. See the vendor pricing page.

Key features

• 50+ built-in content integrations with indexed and live API search
• Permissions enforced at the user and resource level
• Summaries with inline source citations
• Multilingual search across content
• Search inside web, chat, intranets and service portals, with actions

Strengths and weaknesses

• Strength: Hybrid retrieval mixes indexed search with live API queries for fresh results
• Strength: Tight fit with ServiceNow, which has acquired Moveworks
• Strength: Pairs search with task automation through its AI Assistant and Tool Studio
• Weakness: No public pricing
• Weakness: 50+ content integrations is fewer than search-first rivals
• Weakness: Best value comes when IT and HR workflows are in scope, not search alone

Key facts

• Content integrations: 50+ built-in
• Retrieval: Indexed plus live API search
• Owner: ServiceNow
• Pricing: Through sales

Where it ranks

Moveworks is No. 8 in our Best AI Enterprise Search Tools verdict.