Pega Robotic Process Automation review

Pega Robotic Process Automation ranks ninth because it is strongest as part of the Pega platform rather than as a standalone RPA purchase. Bots are designed, tested and deployed in Robot Studio, a low-code environment, and Robot Manager handles work groups and bot performance analysis. Pega supports unattended bots that run in the background to fill process gaps and attended bots that sit beside an individual employee, and it now uses design agents that map an application and generate automations with agentic AI. The main reason to choose it is integration: bots work inside Pega workflows and pair with Pega Agentic AI, Pega Process Mining and Pega Process AI, so a case can move between people, bots and agents in one system. Pega cites Starbucks as a customer that saved thousands of hours. The drawbacks are no published pricing and a heavier implementation than UiPath or Power Automate for teams that do not already run Pega.

Who it is for

companies already running Pega case management

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Design, test and deploy bots in Robot Studio, a low-code environment
• Manage work groups and analyze bot performance in Robot Manager
• Unattended bots run in the background; attended bots assist individual workers
• Design agents map an application and generate automations with agentic AI
• Pairs with Pega Agentic AI, Pega Process Mining and Pega Process AI

Strengths and weaknesses

• Strength: Bots plug directly into Pega workflows and case management
• Strength: Supports both attended and unattended automation
• Strength: Pega cites Starbucks saving thousands of hours with its automation
• Weakness: No published pricing
• Weakness: Most value comes when you already use the Pega platform
• Weakness: Heavier setup than self-serve RPA tools

Key facts

• Starting price: Quote from sales
• Build tool: Robot Studio
• Bot management: Robot Manager
• Bot types: Attended and unattended
• Platform: Pega Infinity

Where it ranks

Pega Robotic Process Automation is No. 10 in our Best RPA Software verdict.