Redo review

Redo turns the usual pricing model around: the returns portal, the AI exchange agent and the analytics cost nothing, and Redo makes its money on return logistics. Its pricing page lists Returns as free, and its FAQ says there is no subscription, no per return fee and no setup cost. The exchange agent puts a sized and styled swap in front of the shopper before a refund is offered, and Redo reports that 49% of returns across its brands end in an exchange or store credit. Return labels are covered when return coverage is included with the order, whether the shopper adds it at checkout or the store provides it, and shoppers can drop off with a QR code instead of printing. Returns-only warehouses receive, inspect and grade items, and Redo can buy eligible returned inventory. The trade-off is dependence on Redo's logistics and coverage model, and most customers run Shopify, so confirm fit if you sell elsewhere.

Who it is for

Shopify brands that want returns software at no subscription cost and are open to Redo handling return logistics.

Price

Returns software free: no subscription, no per return fee, no setup cost.

Returns Free Handle returns & exchanges with a free returns portal.
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Free returns and claims portal with variant-level returns analytics
• AI exchange agent that offers a swap before a refund
• Returns-only warehouses that receive, inspect and grade returned items
• Paperless QR drop-off with Redo covering labels when return coverage is on the order
• Integrations with Shopify, Klaviyo, NetSuite, Gorgias and 20+ more

Strengths and weaknesses

• Strength: The returns app costs $0, with no subscription, per return fee or setup cost
• Strength: Redo says its warehouses process a return in about 2 days instead of 15
• Strength: No contract to sign first, and it installs as an app on your store
• Weakness: Free labels apply only when return coverage is included with the order
• Weakness: Redo earns on logistics, so the model fits best if you use its return services
• Weakness: Most of its 4,000+ brands run Shopify; other platforms are confirmed on a demo

Key facts

• Free plan: Yes, the returns software is free
• Brands: 4,000+, per Redo
• Return processing: About 2 days in Redo returns warehouses, per Redo
• Contract: None required to start

Where it ranks

Redo is No. 2 in our Best Returns Management Software verdict.