Aircall review

Aircall is a business phone system rather than a full contact center suite, which is exactly why many small support and sales teams choose it. Essentials, at $30 per license per month billed annually with a three-license minimum, includes unlimited calls within the US and Canada, SMS and MMS, a shared inbox, call recordings with AI transcripts, IVR with business-hours call flows, basic dashboards, more than 250 integrations and 50 minutes of AI Voice Agents each month. Professional at $50 adds AI call summaries and conversation intelligence, smart routing based on CRM data, queue callback, a Power Dialer for lists of up to 1,000 numbers and outbound call campaigns. Enterprise adds SLA, SSO and SCIM for teams of 25 or more. What it lacks compared with the suites here is workforce management, advanced quality tools and large-scale predictive dialing. For teams of a few to a few dozen agents, it is quick to roll out and easy for agents to learn.

Who it is for

Small and mid-sized support or sales teams that need a shared call line with routing and CRM sync rather than a full CCaaS suite.

Price

Essentials from $30 per license per month billed annually (minimum 3 licenses); Professional $50.

$30 per license/month
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Unlimited calls within the US and Canada
• IVR, business-hours call flows and a shared team inbox
• Call recordings and AI transcripts on Essentials
• Smart routing, queue callback and a Power Dialer on Professional
• 250+ integrations and 50 minutes of AI Voice Agents per month

Strengths and weaknesses

• Strength: One of the fastest setups for a small call team
• Strength: Recording and AI transcripts are included on the entry plan
• Strength: Free access to test the platform before buying
• Weakness: Smart routing, queue callback and the Power Dialer need Professional at $50
• Weakness: Basic dashboards keep up to six months of data on Essentials
• Weakness: Minimum of 3 licenses, and 25 for Enterprise

Key facts

• Paid tiers: Essentials $30, Professional $50 per license per month, Enterprise custom
• Minimum users: 3 on Essentials and Professional, 25 on Enterprise
• Extra numbers: $6 per number per month

Where it ranks

Aircall is No. 5 in our Best Call Center Software verdict.