Broadly review

Broadly has moved from a pure review tool to an AI workforce for local service businesses, and review management now comes inside its AI Front Desk package. That package costs $299 per month on a 12-month agreement plus $250 setup, or the equivalent of $249 per month if you prepay the year. It asks every customer for a review and answers every review in your voice, and it bundles an AI receptionist with about 300 call minutes a month, weekly social posts, listings sync to six platforms, keyword tracking and a CRM. Broadly sets everything up for you and integrates with field service tools such as ServiceTitan, Jobber and Housecall Pro. A free plan exists, but it only covers an online presence check, a simple website builder and the business app. For a contractor who misses calls and wants reviews handled at the same time, the bundle is good value. For anyone who only wants review software, it is the priciest way in on this list after Trustpilot.

Who it is for

Home, auto, pet and legal service businesses that miss calls and want review requests and replies handled for them.

Price

Review features from $299 per month on AI Front Desk with a 12-month agreement and $250 setup; AI Voice alone is $199.

AI Front Desk For businesses that miss calls and need more reviews. 4 AI Employees working for you $299 /month
Quoted from the vendor pricing page on November 7, 2026.

Key features

• Every customer asked for a review, and every review answered in your voice
• AI receptionist that answers calls 24/7, about 300 call minutes a month
• Weekly posts to Facebook, Instagram and Google
• Business info synced to 6 platforms with 15 keywords tracked
• CRM that tracks every lead and conversation

Strengths and weaknesses

• Strength: Done-for-you setup, live within days
• Strength: Integrates with ServiceTitan, Jobber, Housecall Pro and Gingr
• Strength: Prepaying the year gives 12 months for the price of 10
• Weakness: Review tools need the $299 AI Front Desk package
• Weakness: 12-month agreement and a $250 setup fee
• Weakness: The free plan does not include review requests

Key facts

• AI Front Desk: $299 per month, $250 setup
• Prepaid year: $249 per month equivalent
• Agreement: 12 months
• Free plan: Online presence check, website builder and business app

Where it ranks

Broadly is No. 9 in our Best Review Management Software verdict.