10 Best Review Management Software of 2026

GatherUp is the most complete review tool on this list that still publishes its prices. One location costs $99 per month on an annual plan, and multi-location accounts drop to $60 per location per month at 2 to 10 locations. Every core plan covers feedback and review requests by text and email, AI-drafted replies you can post from the app, monitoring across more than 100 review sites, NPS surveys, topic tagging and a full reporting suite. Widgets, a badge, a conversion pop-up and automatic social sharing turn good reviews into website content. Two add-ons stand out: Listings Management at $40 per location syncs business details to more than 150 directories, and Review Defense at $45 per location analyzes review authenticity and files disputes for reviews that may break platform rules. The trade-off is that a full stack with listings and defense can cost three times the base plan. Month-to-month billing is available but runs about 20% higher than annual.

Birdeye has the deepest feature set on this list and is aimed squarely at brands with many locations. Its review product is now run by AI agents: one asks each customer for a review at the moment and on the channel most likely to get a response, one reads each review and replies in your brand voice inside your industry rules, and one turns the best reviews into branded posts for social and the web. Replies can post automatically or wait for approval, which matters for healthcare and financial brands. A Reputation Score rolls ratings, review counts and response activity into one number per location, and competitor views show where each site leads or trails rivals. Reviews sit alongside listings, social, surveys, ticketing and AI search tracking, so a bad review can open a ticket for the team that needs to fix the cause. The catch is cost visibility: Birdeye publishes no prices and quotes by location count, and smaller businesses will pay for breadth they may not use.

NiceJob is built for the plumber, cleaner or salon owner who wants more reviews without having to think about it. Starter costs $95 per month with no contract and handles review requests and follow-ups by text and email, website widgets, auto-sharing of reviews to Facebook and X, a staff leaderboard and a reviews microsite meant to rank in search. Pro, at $135 per month, adds AI replies that answer every review in your brand voice, NPS surveys, rebooking reminders, referral campaigns, email broadcasts and competitor tracking. Integrations connect NiceJob to field service, CRM and accounting tools, so requests can go out when a job is marked complete. The vendor says all prices are in US dollars and plans can be changed at any time. The limits show up at scale: franchise and multi-location pricing is custom, and the reporting is lighter than GatherUp or Reputation. For a single location that mostly needs more Google reviews, it is the simplest setup here.

BrightLocal comes at reviews from the local SEO side, and that makes it the best value here for businesses that also care about rankings. Review management lives in the Grow plan, which costs $49 per month billed annually for one location or $65 billed monthly. Grow lets you monitor and respond to reviews across multiple sites, send review requests by email, SMS and in-store campaigns, and publish reviews on your website. Because it includes everything in the cheaper Track and Manage plans, the same subscription also covers local SEO audits, rank tracking for up to 100 keywords, geo-grid maps, citation monitoring, listings sync and Google Business Profile post scheduling. Pricing for multiple locations is published, rising to $65 per month billed annually for 2 to 5 locations. What you give up is depth on the review side: there are fewer AI and automation options than GatherUp or Birdeye. For a local business that wants reviews and search visibility on one bill, it is hard to beat.

Whitespark is best known for local SEO tools, and Reputation Builder is its review product. The Pro plan costs $79 per location per month and includes 3,000 email requests, 300 SMS credits, up to 3,500 new customers a month and review monitoring on 10 sites. Requests are branded with your logo and colors, and you can choose between a 1st-party flow that captures feedback privately first and direct links to sites such as Google and Facebook. Tablet and kiosk modes let front desk staff collect reviews in person, and TextBack handles inbound text requests. You can reply to Google reviews and Facebook recommendations from the dashboard, track NPS and survey answers, and export reports to PDF or CSV. A review widget, conversion pop-up and review badge put feedback on your website. Pricing for more than one location is custom, and the product page does not list AI-drafted replies, which several rivals now include. For a single location it is a fair, simple package.

Podium treats reviews as one part of a messaging and lead platform for local businesses. On the review side, an AI Reputation Specialist writes review invites and replies, automations send invites and reminders, and an all-in-one inbox gathers reviews from multiple sites alongside customer texts and webchat leads. Every review syncs to a contact profile, reporting tracks total reviews and attribution, and the mobile app lets owners answer from the field. The vendor says more than 100,000 businesses use Podium, and its customer stories lean heavily on auto dealerships, home services and retail. Support is a strength: step-by-step onboarding, phone and chat support and customer success managers come with every plan. The drawback is price transparency. Podium publishes no plan prices, so you need a sales call, and the value case is strongest if you also use its texting, phones or AI Employee. A business that only wants review requests will find cheaper published options above.

Reputation is an enterprise platform that now lists its plan prices, which makes it easier to compare than it used to be. Rep Core costs $80 per location per month and covers review collection, requesting and AI responding, plus business listings and SEO. Rep Core + Pulse, at $115 per location, adds Rep Score, reputation insights, an AI Reputation Manager, Pulse analytics and a basic survey. Rep Core + Surveys, at $150, adds six custom survey templates, email survey requests and targeted outreach campaigns. Enterprise plans for 125 or more locations are custom and include dedicated infrastructure and a customer success manager. Add-ons cover competitive insights, actions and ticketing, a social suite, premium review sources such as Yelp, Tripadvisor and Vitals, and CRM or EHR integrations. It is a strong fit for regulated, multi-location brands that want feedback analytics tied to reviews. For a single location, the per-location price and the setup effort are hard to justify against NiceJob or BrightLocal.

ReviewTrackers is a review intelligence tool for brands that care as much about what customers say as about the star rating. Pricing is per location and paid annually, but the calculator on the pricing page does not show a figure without a sales conversation. The Starter plan includes unlimited users, dashboards, alerts, review and feedback requests and review responding, with AI response support listed in the plan table. Essential adds experience analysis and competitor insights for benchmarking against nearby rivals. A Data Only plan pipes review data from more than 100 sources into your own BI platform, which suits analytics teams. Add-ons include listings management, local search rank tracking, managed services, white label, an employer brand package and app store monitoring. Compared with GatherUp or Whitespark it is less of a review request engine and more of a monitoring and insight platform. Teams that mainly want more Google reviews will find simpler tools above.

Broadly has moved from a pure review tool to an AI workforce for local service businesses, and review management now comes inside its AI Front Desk package. That package costs $299 per month on a 12-month agreement plus $250 setup, or the equivalent of $249 per month if you prepay the year. It asks every customer for a review and answers every review in your voice, and it bundles an AI receptionist with about 300 call minutes a month, weekly social posts, listings sync to six platforms, keyword tracking and a CRM. Broadly sets everything up for you and integrates with field service tools such as ServiceTitan, Jobber and Housecall Pro. A free plan exists, but it only covers an online presence check, a simple website builder and the business app. For a contractor who misses calls and wants reviews handled at the same time, the bundle is good value. For anyone who only wants review software, it is the priciest way in on this list after Trustpilot.

Trustpilot is different from every other tool here because the reviews live on Trustpilot's own public site rather than on Google. The free plan lets any business claim its profile, send 50 automated invitations a month, reply to reviews and flag ones that break the rules. Plus starts at $319 per month per domain billed annually and raises the limit to 300 invitations, 3 users, 10 widgets, all integrations and profile customization. Premium, from $799 per month, adds 1,000 invitations, 10 users, a dedicated success manager and deeper insights. QR code and in-app collectors help gather reviews offline and in apps, and Location Reviews is an add-on for brands with physical sites. All paid contracts run 12 months, and the final quote depends on traffic, business size and revenue. For local businesses whose customers check Google first, the cost is high relative to tools that grow Google reviews directly. It is a stronger fit for online brands that want an independent review profile.