Caselle review

Caselle is the most complete fit for small municipalities that want finance, payroll and permitting from one vendor. Its software catalog covers the general ledger, accounts payable and receivable, cash receipting and project accounting, plus utility billing, payroll from time entry through paychecks, and human resources. Community development is included rather than bolted on: building permits with step-by-step approvals and inspections, planning and zoning with public hearing tracking, and code enforcement. Property tax, business tax and business license modules round out revenue, and a citizen portal lets residents pay utility bills and apply for building permits online. Caselle says it serves 1,450+ organizations with a 98%+ retention rate, and it sells back-office services and data cleanup for offices short on staff. The limits are scale and transparency: it targets local governments and utility districts rather than large counties, and it does not publish prices.

Who it is for

small cities, towns and utility districts

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• General ledger, accounts payable, accounts receivable, cash receipting and project accounting
• Utility billing for metered services
• Payroll from time entry through paychecks, plus human resources
• Building permits, planning and zoning, and code enforcement
• Citizen portal to pay utility bills and apply for building permits online

Strengths and weaknesses

• Strength: Caselle reports 1,450+ organizations served and a 98%+ retention rate
• Strength: Permitting, zoning and code enforcement come from the same vendor as finance
• Strength: Offers back-office services that handle key financial tasks for short-staffed offices
• Weakness: No published price
• Weakness: Aimed at smaller governments, not large counties
• Weakness: Cloud hosting is an option you move to rather than the only deployment

Key facts

• Organizations served: 1,450+, per Caselle
• Retention: 98%+, per Caselle
• Permitting: Building permits, planning and zoning, code enforcement
• Headquarters: Provo, Utah

Where it ranks

Caselle is No. 2 in our Best ERP for Local Government verdict.