Tyler Enterprise ERP review

Tyler Enterprise ERP is the default shortlist entry for a city or county that wants one vendor for the whole back office. Tyler describes it as ERP software built exclusively for the way local governments and school districts operate, and says it is trusted by more than 2,400 organizations. The financial management module ties accounting, budgeting and procurement together, with unlimited budget projections and AP automation for vendor payments. The HR side covers hire to retire personnel records, self-service portals and a payroll module designed for public sector processing. Revenue management handles billing, collections and payments for utilities, taxes and permits, and Hub dashboards plus Interactive Reporting give staff charts, tables and map views without exporting to Excel. The trade-offs are price transparency and scope. Tyler publishes no prices, and permitting, code enforcement and business licensing live in its separate civic services suite, so a full replacement means buying and implementing several products.

Who it is for

cities and counties of any size replacing finance, payroll and billing at once

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Financial management that connects accounting, budgeting and procurement in one system
• Unlimited budget projections and AP automation for vendor payments
• Payroll built for public sector processing, integrated with other Enterprise ERP modules
• Revenue management for utilities, taxes, permits and other municipal billing
• Hub dashboards and Interactive Reporting with table, chart and map views

Strengths and weaknesses

• Strength: Tyler says Enterprise ERP is trusted by more than 2,400 organizations
• Strength: Built only for local governments and school districts, from small towns to large cities and counties
• Strength: Connects to Tyler's separate civic services products for permitting, enforcement and licensing
• Weakness: No published price; every deal is quoted
• Weakness: Permitting and community development are separate Tyler civic services products
• Weakness: Scope of a full finance, HR and revenue rollout makes implementation a long project

Key facts

• Customers: More than 2,400 organizations, per Tyler
• Modules: Financial management, HR management, revenue management, utilities
• Built for: Local governments and school districts
• Permitting: Separate Tyler civic services suite

Where it ranks

Tyler Enterprise ERP is No. 1 in our Best ERP for Local Government verdict.