Cloudbeds review

Cloudbeds takes first place for independent hotels because it covers the three systems most small properties otherwise buy separately: the PMS, the channel manager and the booking engine. The One plan bundles all three, while Flex lets a hotel keep its own distribution and buy only the PMS, payments and marketplace. The calendar handles one-click check-in and check-out, rates sync to channels in real time, and group tools and bookable spaces cover meeting rooms and blocks without spreadsheets. Every plan includes multi-property management, housekeeping, reporting and a mobile app, and more than 450 partner integrations are available through open APIs. The trade-offs are cost visibility and add-ons. Cloudbeds publishes no prices, so you will need a quote for each plan, and revenue management, the guest marketing CRM, websites and reputation management are sold separately. Phone support with faster responses is part of a paid Premium Support option rather than the base plan.

Who it is for

Independent hotels that want the PMS, distribution and direct booking tools from one vendor, with room to add more properties later.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Calendar management with one-click guest check-in and check-out
• Real-time channel synchronization on the One plan, which includes the channel manager and booking engine
• Groups functionality and dedicated inventory for revenue-generating spaces
• Multi-property view with rate management, unified guest profiles and custom user roles
• 450+ partner integrations through open APIs

Strengths and weaknesses

• Strength: PMS, channel manager and booking engine sit on one data model
• Strength: Plans scale from a PMS-only Flex tier to Enterprise packages
• Strength: Housekeeping, reporting and a mobile app are included with all plans
• Weakness: Every plan is priced by quote, so there is no public price to compare
• Weakness: Revenue management, CRM and websites are sold as add-ons
• Weakness: Phone support with faster response times is a Premium Support extra

Key facts

• Plans: Flex, One, Experience, Enterprise
• Integrations: 450+ partners
• Pricing: Quote on request
• Included with all plans: PMS, multi-property, mobile app, housekeeping, reporting

Where it ranks

Cloudbeds is No. 1 in our Best Hotel Management Software verdict.