Mews review

Mews is the strongest choice for independent hotels that want to move the front desk toward self-service. Guests can check in and out from their phones or at a kiosk, digital keys reduce queues, and payments are embedded in the PMS so every charge from the room to the bar lands on the right bill. The reservations calendar keeps guest details in one window, the housekeeping app updates room status in real time, and the business intelligence module ships with more than 10 dashboards plus scheduled exports to PDF, Excel or CSV. Mews says its PMS runs more than 15,000 properties, and its marketplace lists over 1,000 integrations. It ranks below Cloudbeds on value because pricing is quote-only and dynamic pricing beyond the built-in rules relies on Atomize, a separate revenue management product. Small inns with a single front desk may find the module list more than they need.

Who it is for

Design-led and urban independent hotels that want digital check-in, embedded payments and a large integration marketplace.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Centralized reservations calendar with a unified timeline and guest detail window
• Embedded payments, including letting guests pay in their own currency
• Digital check-in and check-out, self-service kiosks and digital keys
• Real-time mobile housekeeping app with instant room status updates
• Business intelligence with 10+ ready-made dashboards and automated exports

Strengths and weaknesses

• Strength: Over 1,000 integrations in the Mews Marketplace
• Strength: Duplicate guest profiles are detected and merged automatically
• Strength: Sells rooms, desks and parking spaces from one platform
• Weakness: Pricing is only available through a sales form
• Weakness: Atomize revenue management is a separate product
• Weakness: The breadth of modules adds setup work for very small properties

Key facts

• Properties: More than 15,000, per Mews
• Integrations: 1,000+ apps
• Pricing: Quote on request
• Training: Mews University self-paced courses

Where it ranks

Mews is No. 3 in our Best Hotel Management Software verdict.