Five9 review

Five9 has long been a default choice for outbound-heavy contact centers, and its published plans show why: every tier lists a blended inbound and outbound agent desktop, a dialer, recording and geo redundancy. The Digital plan at $119 per seat per month covers digital channels only, so a call center will start with Core at $159, which adds all channels with essential AI such as summaries, live transcription and agent assist. Plus, Pro and Enterprise are quoted and add advanced AI and workforce engagement, where Five9 lets buyers choose its own tools or partners Verint and Calabrio. Prices are per concurrent user rather than named agent, which helps centers running shifts, but there is a 50-seat minimum and usage-based charges may apply. That puts Five9 out of reach for small teams, while large centers with dialing campaigns and an existing workforce management vendor will find a flexible fit.

Who it is for

Contact centers of 50 seats or more with heavy outbound dialing and a need for a choice of workforce engagement vendors.

Price

Digital plan from $119 per seat per month (digital channels only); Core with all channels $159; minimum 50 seats.

Digital channels only $ 119 Monthly/Seat USD
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Blended inbound and outbound agent desktop with dialer
• Voice, chat, email, SMS and social messaging
• AI summaries, live transcription and AI agent assist
• Choice of workforce engagement: Five9, Verint or Calabrio
• CRM and UC adapters plus geo redundancy

Strengths and weaknesses

• Strength: Strong outbound dialing heritage with blended agents
• Strength: Lets you choose Five9, Verint or Calabrio for workforce engagement
• Strength: Published starting prices, unusual for an enterprise vendor
• Weakness: Minimum of 50 seats
• Weakness: The $119 plan covers digital channels only; all channels start at $159
• Weakness: Usage-based charges may apply on top of seat prices

Key facts

• Published plans: Digital $119 and Core $159 per seat per month; Plus, Pro and Enterprise by quote
• Seat model: Per concurrent user, minimum 50 seats
• WEM partners: Five9, Verint or Calabrio

Where it ranks

Five9 is No. 8 in our Best Call Center Software verdict.