Front review

Front keeps the feel of a shared email inbox while adding ticketing, so it suits teams that run support alongside account management or operations. Starter, at $25 per seat per month billed annually for up to 10 seats, includes the shared inbox and ticketing, AI Topics, up to 10 automation rules, basic analytics and a public knowledge base, but only one channel type. Professional, at $65 for up to 50 seats, opens email, SMS, social and WhatsApp together, adds macros and up to 20 rules, advanced analytics, multiple workspaces, SSO and SCIM. Enterprise at $105 removes rule limits and includes AI Copilot, QA and CSAT. The limits on the lower plans are the main drawback: a team that needs email and chat together must buy Professional, and rule caps can pinch quickly. Front lists no native phone system on these plans. For email-heavy teams who want structure without a traditional ticket portal, it is a good fit.

Who it is for

Teams that work in shared email inboxes and want ticketing without leaving an email-like workflow.

Price

Starter $25 per seat per month billed annually for up to 10 seats; Professional $65 and Enterprise $105 per seat.

Starter $25 /seat/mo, up to 10 seats
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Shared inbox and ticketing system
• Omnichannel email, SMS, social and WhatsApp on Professional
• No-code public knowledge base
• Macros and automation rules, unlimited on Enterprise
• AI Copilot, QA and CSAT included on Enterprise

Strengths and weaknesses

• Strength: The email-style inbox is familiar to teams moving off Gmail or Outlook
• Strength: 14 day trial of Professional features with no credit card
• Strength: Can connect external AI agents built with tools such as Claude
• Weakness: Starter is limited to one channel type and 10 seats
• Weakness: Starter allows up to 10 automation rules and Professional up to 20
• Weakness: AI Copilot is a $20 per seat add-on below Enterprise

Key facts

• Paid tiers: Starter $25, Professional $65, Enterprise $105 per seat per month billed annually
• Seat limits: Starter up to 10 seats, Professional up to 50
• Free trial: 14 days of Professional features
• Customers: 9,300+ companies, per Front

Where it ranks

Front is No. 7 in our Best Help Desk Software verdict.