Gorgias review

Gorgias is built for online stores, and it only makes sense if you sell through Shopify, WooCommerce, BigCommerce or Magento. Instead of charging per agent, it charges by monthly ticket volume. Starter costs $10 a month billed monthly with 50 tickets and 3 user seats, Basic costs $60 for 300 tickets, and Pro costs $360 for 2,000 tickets, with up to 500 user seats on those larger plans. Annual billing lowers Basic to $50 a month. Every plan covers email, chat, social and a help center, and the AI Agent is billed per automated interaction, with brand voice controls and, from Basic, actions such as cancellations and discounts. Pro adds revenue attribution. Voice and SMS are add-ons. Overage fees of $0.40 per ticket on the lower plans can add up during a sale, so check your peak months. For a store that wants order data next to every conversation, it beats general help desks.

Who it is for

Ecommerce brands on Shopify, BigCommerce or WooCommerce that want order data inside every ticket.

Price

Starter $10 per month billed monthly for 50 tickets and 3 user seats; Basic $60 a month for 300 tickets.

$10 /mo Billed monthly · cancel anytime Included 50 tickets / month
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Email, chat, social and help center channels
• Shopify, Shopify Plus, WooCommerce and BigCommerce integrations
• Ticket-based pricing that is not charged per agent
• AI Agent with brand voice and guardrails
• Voice and SMS add-ons and 150+ app integrations

Strengths and weaknesses

• Strength: Priced by tickets, with up to 500 user seats from Basic
• Strength: Order data from the store sits next to the conversation
• Strength: Free trial with no credit card required
• Weakness: Starter includes only 50 tickets and 3 seats
• Weakness: Overage costs $0.40 per ticket on Starter and Basic
• Weakness: Built for online stores, so it fits other businesses less well

Key facts

• Paid tiers: Starter $10, Basic $60, Pro $360, Advanced $900 per month billed monthly
• Tickets included: 50, 300, 2,000 and 5,000 per month
• User seats: 3 on Starter, 500 on other plans
• Annual billing: Basic $50, Pro $300, Advanced $750 per month

Where it ranks

Gorgias is No. 10 in our Best Help Desk Software verdict.