Hiver review

Hiver is the shortest path from a shared Gmail inbox to tracked tickets. Teams install a Chrome extension and keep working in Gmail, or use Hiver Omni in the browser if they prefer a separate workspace. The Growth plan, $25 per user per month billed annually or $35 monthly, covers the shared inbox and ticketing with clear ownership and full history, email, live chat and self-service in one place, rule-based automations, pre-built analytics, basic integrations such as Slack, and 24/7 support. Hiver also lists AI Agents and AI Copilot on Growth. Moving up to Pro at $55 adds the customer portal, SLAs and a Slack channel for customer conversations. Compared with Freshdesk or Zoho Desk, the feature list is shorter and SLAs cost more, but there is almost nothing new for agents to learn. The 7-day trial on Elite is short, so plan your test week before you sign up.

Who it is for

Teams that live in Gmail and want ticket ownership without leaving it.

Price

Growth $25 per user per month billed annually ($35 monthly); Pro $55 and Elite $85 per user billed annually.

Growth $25 $35 /user/month
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Shared inbox and ticketing for addresses like support@
• Runs in Gmail through a Chrome extension or in the browser as Hiver Omni
• Email, live chat and self-service in one workspace
• Rule-based automations and pre-built analytics on Growth
• AI Copilot that drafts replies and suggests next steps

Strengths and weaknesses

• Strength: Gmail users keep the inbox they already know
• Strength: 24/7 support over email and chat on Growth
• Strength: AI Copilot and AI Agents are listed on Growth
• Weakness: The customer portal and SLAs need Pro at $55
• Weakness: Monthly billing raises Growth to $35 per user
• Weakness: The free trial is only 7 days

Key facts

• Growth: $25 per user per month billed annually
• Pro: $55 per user per month billed annually
• Elite: $85 per user per month billed annually
• Free trial: 7 days on Elite

Where it ranks

Hiver is No. 8 in our Best Help Desk Software for Small Business verdict and No. 8 in Best Help Desk Software.