IDEXX Neo review

IDEXX Neo is the simpler of IDEXX's two cloud practice management systems. Its dashboard gives a daily view of overdue invoices, reminders due and draft invoices, and the patient workflow offers one-click access to full history, preformatted exam notes, a master diagnosis list and low and high estimates. Staff can start a consultation straight from the scheduler, collect payments and digital signatures in a payments portal, and run reports with one click. IDEXX says common tasks run up to five times faster, citing its own data on file, and promotes easy data conversion, built-in training tools and a dedicated support team. Integrated payments and Vello client engagement are optional subscriptions managed inside Neo. For a small or mobile clinic replacing a server, it is a gentle step into the cloud. Larger hospitals will outgrow it, and IDEXX points them to ezyVet. Prices are not published.

Who it is for

Small and mobile practices that want an easy cloud system with low up-front cost and quick setup.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Practice dashboard showing overdue invoices, reminders due and draft invoices
• One-click patient history, preformatted exam notes and a master diagnosis list
• Scheduler that starts a consultation directly from the appointment
• Payments portal with digital signatures and synced payment history
• Optional add-ons for integrated payments and Vello client engagement

Strengths and weaknesses

• Strength: Designed to be easy to set up and learn
• Strength: Cloud access from phone, tablet or desktop
• Strength: Data conversion, training tools and a dedicated support team
• Weakness: No published prices
• Weakness: Fewer hospital features than ezyVet, which IDEXX also sells
• Weakness: Client engagement through Vello is a separate subscription

Key facts

• Owner: IDEXX
• Deployment: Cloud
• Add-ons: Integrated payments, Vello client engagement
• Pricing: By quote

Where it ranks

IDEXX Neo is No. 8 in our Best Veterinary Practice Management Software verdict.