Khoros Aurora review

Khoros Aurora is the newest version of Khoros's enterprise community platform, which the company says has powered more than 4,000 communities since 2001. It combines forums, a knowledge base, ideas, events and groups, so a large brand can run support, education and feedback in one place. Khoros describes three layers: a human engine of badges, reputation, leaderboards and automated member paths; an intelligence layer with a community language model trained on your own data, Answer Assist for cited answers and AI moderation; and a rules-based Orchestrator that handles routing, escalation and lifecycle steps without an LLM. Analytics surface trends, unanswered questions and community health signals. Some features on the page, such as challenges and contests, member growth agents and an AI data analyst, are scheduled for later quarters, so check availability. Existing Khoros customers can migrate from Community Classic to Aurora free through the end of 2026. Prices are quoted by sales.

Who it is for

Large enterprises running high-volume support communities

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Forums, knowledge base, ideas, events and groups in one platform
• Answer Assist gives cited answers when experts have not replied
• AI moderation and a rules-based Orchestrator for routing and escalation
• Gamification with badges, reputation, leaderboards and expert tiers
• Community language model trained on your own community data

Strengths and weaknesses

• Strength: Khoros says it has powered more than 4,000 communities since 2001
• Strength: AI answers cite their sources and keep an audit trail
• Strength: Free migration from Community Classic to Aurora through the end of 2026
• Weakness: No public prices
• Weakness: Several announced AI features are scheduled for late 2026 and 2027
• Weakness: Built for enterprise teams, more than a small brand needs

Key facts

• Communities powered: 4,000+ since 2001
• Content types: Forums, knowledge base, ideas, events, groups
• Classic migration: Free through end of 2026
• Pricing: On request

Where it ranks

Khoros Aurora is No. 7 in our Best Community Platforms verdict.