Oracle Simphony review

Oracle Simphony is the enterprise option on this list. It is a cloud POS that connects ordering, payments, kitchen operations, inventory, reporting and guest engagement for quick service, table service, cafes, bars and global restaurant brands. Kitchen display systems, self-service kiosks with central control of images, prices and allergens, mobile order and pay, Oracle Payments and labor management are all part of the platform, and CrowdTwist loyalty comes integrated. The open API framework lists more than 200 integration partners, and updates to specials, menus and promotions can be pushed centrally to every touchpoint. That depth comes with enterprise buying: pricing is only available from Oracle sales, and rollout usually involves partners and configuration work that a single cafe will not need. We scored ease of use and value lower for that reason, not because the features fall short.

Who it is for

Large chains, hotel groups and venues that need an enterprise POS with open APIs.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Cloud POS for quick service, table service, cafes, bars and global brands
• Kitchen display systems and self-service kiosks
• Mobile order and pay with integrations to major delivery providers
• CrowdTwist loyalty and engagement built in
• Labor management, Front-line Manager and restaurant analytics

Strengths and weaknesses

• Strength: Open API framework with more than 200 integration partners
• Strength: Central updates to menus, prices and promotions across sites
• Strength: Loyalty platform included
• Weakness: Pricing only through Oracle sales
• Weakness: More setup work than small-business systems
• Weakness: Suited to chains rather than single locations

Key facts

• Deployment: Cloud
• Integration partners: More than 200
• Loyalty: CrowdTwist
• Pricing: Quote from Oracle sales

Where it ranks

Oracle Simphony is No. 9 in our Best POS Systems for Restaurants verdict.