PolyAI review

PolyAI pairs self-serve plans with a developer platform that treats agents as code. With the agent development kit you edit flows, functions and voice configuration locally in any editor, keep every resource as a versioned file in Git, run automated test suites from the CLI and ship changes with the poly push command in your CI pipeline. Its Dialog-RSN-1 model is audio-native with under 300ms median first-token latency, and custom functions can call your backend during a call, for example to look up orders or trigger refunds. Plans start at $49 a month for 250 minutes and 5 calls at once, then 30 cents a minute, with Plus at $199 for 1,000 minutes and Scale at $299 per location. That makes PolyAI pricier per minute than usage-based platforms at volume, and HIPAA, SSO and an uptime SLA need Enterprise.

Who it is for

Engineering teams that ship agents through Git and CI/CD

Price

Essentials $49 per month with 250 minutes, then 30 cents a minute; Plus $199; Scale $299 per location.

$49 PER MONTH Start free trial 250 minutes included, then 30c / minute
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Dialog-RSN-1 audio-native model with under 300ms median first-token latency
• Agent development kit for editing flows, functions and voice config locally
• Git-backed agent resources with branches, diffs and rollbacks
• Automated test suites run from the CLI and in CI pipelines
• Bring your own carrier over SIP at no charge

Strengths and weaknesses

• Strength: Wren builds and tests agents with test calls, simulated conversations and A/B tests at no extra charge
• Strength: Minutes are counted on connected call time and never rounded up
• Strength: OpenAI and Anthropic models included on every plan
• Weakness: Essentials handles only 5 calls at once
• Weakness: Overage of 30 cents a minute on Essentials is high next to usage-based platforms
• Weakness: HIPAA with a BAA, SSO and an uptime SLA need the Enterprise plan

Key facts

• Essentials: $49 per month, 250 minutes, 5 calls at once
• Plus: $199 per month, 1,000 minutes, then 25 cents a minute
• Scale: $299 per location per month, 1,500 minutes per location
• Free trial: Yes, on Essentials, Plus and Scale

Where it ranks

PolyAI is No. 7 in our Best AI Voice Agent Platforms verdict.