Rich Returns review

Rich Returns is a straightforward Shopify app for stores that mainly need returns to stop being manual. Standard, at $19 a month, includes a branded returns portal, automated prepaid return labels, auto-return approval, custom return reasons, customer notifications and integrations with Intercom, Klaviyo and Gorgias, but only 10 returns a month before a $1 fee per return. Pro at $39 a month adds variant exchanges, ResolutionHub, analytics, a multi-language portal and CSV export for 50 returns. Premium at $99 brings advanced rules, auto-refunds and automatic exchanges for 100 returns, and Enterprise Plus at $199 adds a custom domain, international labels, auto-tracking, API access and a Stripe integration for 500+ returns. Every plan has a 30-day trial. The feature set is thinner than Return Prime's at similar prices, since exchanges and automation sit on higher tiers, but the setup is simple.

Who it is for

Small Shopify stores with low return volume that want automated labels and approvals for a small fee.

Price

Standard $19 a month with 10 returns; Pro $39 a month with 50 returns.

Standard $19 / month Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Branded returns portal with automated prepaid return labels
• Auto-return approval and multi-language customer emails
• Variant exchanges, ResolutionHub and analytics on Pro
• Advanced rules, auto-refunds and automatic exchanges on Premium
• International labels, custom domain and API access on Enterprise Plus

Strengths and weaknesses

• Strength: Standard costs $19 a month and includes Intercom, Klaviyo and Gorgias integrations
• Strength: 30-day free trial on every plan
• Strength: Clear per-return overage pricing on each tier
• Weakness: Standard includes only 10 returns a month, with $1 per extra return
• Weakness: Variant exchanges start on the $39 Pro plan
• Weakness: International labels and API access need the $199 Enterprise Plus plan

Key facts

• Standard: $19 a month, 10 returns
• Premium: $99 a month, 100 returns, $0.50 per extra
• Enterprise Plus: $199 a month, 500+ returns
• Trial: 30 days

Where it ranks

Rich Returns is No. 6 in our Best Returns Management Software verdict.