Smith.ai review

Smith.ai is the pick when the cost of a bad answer is high. Its AI Receptionist handles every call first, and when something complex comes up the call can move to a live North America-based receptionist at any hour, which suits law firms, accountants and clinics. The Free plan is a real starting point: 25 calls a month at $0, then $3.00 per call, with 24/7 answering, recording, transcripts, lead qualification, call routing, AI scheduling through Calendly and native integrations with Clio and Zapier. Quality Studio lets you run test and simulated calls before the AI goes live. Pro at $150 a month covers 75 calls and adds dedicated onboarding and live phone, email and chat support, with volume options at 150 and 300 calls. Enterprise starts at $500 and includes custom prompting and full-service setup. The trade-off is price per call: at $1.67 to $2.00 a call, a busy line costs more here than on Upfirst or Rosie.

Who it is for

law firms and professional services that want a human backup

Price

Free plan with 25 calls per month; Pro from $150 per month for 75 calls.

$150 /mo $2.00/call
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Free plan with 25 real calls a month, then $3.00 per call
• Calls can transfer to a live North America-based receptionist at any hour
• Quality Studio with test and simulated calls before going live
• AI scheduling through Calendly and other tools
• Native integrations with Clio, Zapier and more

Strengths and weaknesses

• Strength: Permanent $0 plan for low call volumes
• Strength: Human backup is built into the AI Receptionist service
• Strength: Pro adds dedicated onboarding and live phone, email and chat support
• Weakness: Pro starts at $150 a month, the highest entry price among the AI-first tools here
• Weakness: Per-call rates of $1.67 to $2.00 cost more than minute-based plans for short calls
• Weakness: Custom AI prompting and full-service setup sit on the $500 Enterprise plan

Key facts

• Free plan: Yes, 25 calls per month
• Pro plan: $150 per month for 75 calls
• Extra calls: $3.00 on Free, $2.50 on Pro at 75 calls
• Human backup: Live North America-based receptionists

Where it ranks

Smith.ai is No. 3 in our Best AI Receptionists verdict.