VacationCRM review

VacationCRM is built around the back-office side of a travel business rather than client-facing design. It tracks trips and client details, stores client credit cards in a PCI compliant vault, posts payments to suppliers and runs pre-built reservation and payment forms. Its commission handling is the reason to shortlist it: the system tracks expected agency and agent commission from each agent's percentage, admins enter actual commissions, and users run pending or paid commission reports for any date range. Pricing is flat by team size: Pro costs $50 per month for one user, $100 for up to 10 users and $150 for up to 20, while the single-user Lite plan is $25 but drops card storage, supplier payments and API forms. Quotes and itineraries are a $6 add-on. There are no contracts or setup fees, and the vendor imports client profile data once for free. It looks plainer than newer tools, but host agencies get strong commission control for little money.

Who it is for

Host agencies and multi-agent shops that need agent commission tracking at a flat team price.

Price

Lite $25 per month for one user; Pro from $50 per month, team plans from $100 for up to 10 users.

VCRM Lite* is also available at $25/mo
Quoted from the vendor pricing page on November 11, 2026.

Key features

• Trip tracking with client and reservation details
• Expected agency and agent commission tracking with pending and paid reports
• PCI compliant credit card storage
• Supplier payment posting and supplier integration
• Pre-built reservation and payment forms with API access

Strengths and weaknesses

• Strength: Team 1 plan covers up to 10 users for $100 per month
• Strength: No contracts, setup fees or cancellation fees
• Strength: One-time complimentary import of client profile data
• Weakness: Lite excludes card storage, supplier payments and API forms
• Weakness: Quotes and itineraries are a $6 per month add-on
• Weakness: Interface and marketing tools are simpler than Tern or Travefy

Key facts

• Pro plans: Single user $50, up to 10 users $100, up to 15 users $125, up to 20 users $150
• Contract: None
• Users: Over 1,000 agents, per the vendor

Where it ranks

VacationCRM is No. 4 in our Best CRM for Travel Agents verdict.