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Review · Customer service

Zoho Voice review

Zoho's cloud telephony service with a free SOLO plan and call center editions that plug into Zoho CRM and Zoho Desk.

By the TopToolAdvisor research desk · Updated November 11, 2026

Features (35%)
7.0
Ease of use (35%)
8.4
Value (30%)
8.4

Zoho Voice is the free entry point to Zoho's telephony, and it fits best when your customer records already live in Zoho CRM or Zoho Desk. The SOLO plan is free with call charges applicable and includes inbound and outbound calling, call detail records, call recording and storage, voicemail with transcription, native Zoho integrations, and mobile, desktop and ZDialer browser extension apps. It is a one-person starting point: Zoho notes that agent stats only appear once additional users are purchased, and multi-level IVR, live call tracking and call monitoring sit on paid editions. Zoho also sells a Contact Center edition priced per admin with 10 telephony agents included, which suits teams that handle calls inside Zoho apps. Zoho's pricing page showed euro prices from our location, so we list paid tiers as pending until we can confirm USD figures.

Who it is for

Solo agents and Zoho CRM or Zoho Desk users starting with one phone line

Price

Free SOLO plan with call charges applicable; paid plans: See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

  • SOLO plan is free, with call charges applicable
  • Inbound and outbound calls with call detail records
  • Call recording and storage plus voicemail with transcription on SOLO
  • Native integrations with Zoho apps
  • Mobile apps, desktop apps and the ZDialer browser extension

Strengths and weaknesses

  • Strength: Free plan includes call recording
  • Strength: Connects natively to Zoho CRM and Zoho Desk
  • Strength: 15-day free trial with no credit card
  • Weakness: SOLO is a single-user plan: agent stats only appear if additional users are purchased
  • Weakness: Paid plans showed euro prices from our location, so USD prices are pending
  • Weakness: Call charges apply on every plan

Key facts

  • Free plan: SOLO, call charges applicable
  • Free trial: 15 days, no credit card
  • Paid editions: Basic, Standard and Contact Center

Where it ranks

Zoho Voice is No. 4 in our Best Free Call Center Software verdict.

Alternatives we scored

Visit zoho.com · Questions or corrections: editorial@toptooladvisor.com