Freshcaller review

Freshcaller is Freshworks' voice contact center, and it is the only product here with a permanent free plan. The free tier covers inbound caller ID, desktop notifications, call notes, custom greetings and call metrics, with calls billed per minute. Growth at $15 per agent per month billed annually adds 2,000 incoming minutes a month, number porting, wait queues, voicemail, warm and cold transfers and call recording. Pro at $39 brings holiday routing, agent statuses, routing automation, conferencing and smart escalations, and Enterprise at $69 adds speech-enabled IVR, abandoned call metrics and service level monitoring. Numbers are available in more than 90 countries, or you can bring your own carrier. Because Freshcaller is part of the Freshdesk family, it is the natural choice for teams already handling tickets there. The catch is metered calling on every plan, so a busy outbound team should model minutes before choosing it over an unlimited plan.

Who it is for

Small support teams already on Freshdesk, or teams that want to start on a free plan and pay per minute.

Price

Free plan plus per-minute call rates; Growth from $15 per agent per month billed annually; Pro $39; Enterprise $69.

$15 /agent/month + pay/min, billed annually Scale your voice support Growth
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Wait queues, voicemail, warm and cold transfers and call recording on Growth
• Holiday routing, agent statuses and routing automation on Pro
• Speech-enabled IVR and service level monitoring on Enterprise
• Numbers from 90+ countries or bring your own carrier
• Part of Freshdesk for ticketing and other channels

Strengths and weaknesses

• Strength: Permanent free plan for basic inbound calling
• Strength: Growth includes 2,000 incoming minutes a month
• Strength: 14-day trial of the Enterprise plan
• Weakness: Calls are billed per minute on top of the seat price
• Weakness: Routing automation and agent statuses need Pro at $39
• Weakness: Speech-enabled IVR is limited to Enterprise

Key facts

• Paid plans: Growth $15, Pro $39, Enterprise $69 per agent per month billed annually, plus per-minute rates
• Free plan: Yes, with caller ID, call notes, greetings and call metrics
• Included incoming minutes: 2,000 on Growth, 3,000 on Pro, 5,000 on Enterprise

Where it ranks

Freshcaller is No. 5 in our Best Call Center Software for Small Business verdict.