Alchemer review

Alchemer sits between survey tools and full experience platforms. Its plans page offers Individual & Small Teams plans for 1 to 3 user licenses and a Business Platform for larger teams with advanced collection, reporting, security and support needs. The Business Platform captures feedback across surveys, websites, apps and third-party channels, connects it to more than 400 business systems, and can trigger workflows so teams respond and close the loop. AI-powered analysis surfaces trends and anomalies in dashboards and reports, and Alchemer offers 24/7 support that it says holds a 94% NPS. It says more than 11,000 companies use it and that it is recognized in the Gartner Magic Quadrant for Voice of the Customer. Compared with Qualtrics or Medallia, Alchemer lists no contact center conversation analytics, so it suits programs built on surveys and digital feedback. We could not confirm a US dollar price from the plans page as fetched, so pricing is marked pending.

Who it is for

teams that need many integrations and 24/7 support around their feedback program

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Feedback capture across surveys, websites, apps and third-party channels
• 400+ business system integrations with workflow triggers
• AI-powered analysis, dashboards and reporting
• Individual & Small Teams plans for 1 to 3 user licenses
• Business Platform tier with advanced security and support

Strengths and weaknesses

• Strength: 400+ integrations to push feedback into business systems
• Strength: 24/7 support, which Alchemer says carries a 94% NPS
• Strength: Recognized in the Gartner Magic Quadrant for Voice of the Customer, per Alchemer
• Weakness: Prices did not load as US dollar text on the plans page from our location
• Weakness: Business Platform requires a demo and sales contact
• Weakness: Contact center and speech analytics are not listed on the plans page

Key facts

• Small team plans: 1 to 3 user licenses
• Integrations: 400+ business systems
• Support: 24/7
• Customers: 11,000+ companies, per Alchemer

Where it ranks

Alchemer is No. 3 in our Best Customer Experience Management Software verdict.