QuestionPro CX review

QuestionPro is best known for surveys, and its Customer Experience product builds a full CX program on that base. The pricing page lists CX-specific features such as customer lifecycle management, customizable lifecycle maps, stage analytics, a closed-loop ticketing system with detractor recovery and escalation rules, churn risk analysis and an AI-powered CX workflow. The survey plans show US dollar prices: Advanced costs $99 per user per month billed annually with 1 user, 25K responses per year and a 10-day free trial, and Team Edition costs $83 per user per month for 5 or more users. NPS and QuestionPro AI start on Advanced, while heatmap analysis, webhooks and region-specific data centers start on Team Edition. The catch is that the CX suite is sold separately and is not priced on the page, and sentiment analysis sits in the Research Edition only. Teams can still start measuring NPS on a published plan and move to the CX suite later.

Who it is for

mid-size CX teams that want lifecycle maps and closed-loop tickets with published survey prices

Price

Advanced survey plan from $99 per user per month billed annually; CX suite by quote.

$99 Per user/month, billed annually
Quoted from the vendor pricing page on November 12, 2026.

Key features

• Customer lifecycle mapping with customizable maps, stage KPIs and analytics
• Closed-loop ticketing with detractor recovery and ticket escalation rules
• Churn risk analysis and an AI-powered CX workflow
• NPS and QuestionPro AI on Advanced and higher survey plans
• Region-specific data centers on Team Edition and higher

Strengths and weaknesses

• Strength: Survey plans show US dollar prices: Advanced at $99 per user per month billed annually
• Strength: Team Edition is $83 per user per month for 5 or more users
• Strength: 10-day free trial on the Advanced plan
• Weakness: The CX suite itself is not priced publicly
• Weakness: Sentiment analysis is limited to the Research Edition
• Weakness: Advanced includes 1 user and 25K responses per year

Key facts

• Advanced plan: $99 per user per month billed annually, 1 user, 25K responses per year
• Team Edition: $83 per user per month billed annually, 5+ users
• Free trial: 10 days
• CX modules: Lifecycle mapping, closed loop, churn risk analysis

Where it ranks

QuestionPro CX is No. 4 in our Best Customer Experience Management Software verdict.