Atera review

Atera suits teams that want RMM and a help desk in one subscription and prefer to pay for technicians, not devices. The Professional plan, at $149 per technician per month billed annually or $169 monthly, includes remote monitoring and alerts, remote management, patch management, software management, Azure AD integration, a service portal, mobile apps and Splashtop remote access for up to two concurrent sessions. Every plan carries the AI copilot, ticketing, Windows, Mac and Linux support, IT automations and 24/7 chat support. Expert, at $189, removes the Splashtop session cap, adds AnyDesk, preset reports and ticket auto-tagging. Master, at $219, adds custom analytics reports, longer audit logs and data recovery. The catch is that some MSP essentials cost extra: Network Discovery is a $29 per technician add-on, and SSO and a HIPAA business associate agreement wait for the Enterprise tier. For a small team with many endpoints per technician, the math is still attractive.

Who it is for

IT departments and small MSPs that want RMM, patching and ticketing together at a flat per-technician price.

Price

From $149 per technician per month billed annually, or $169 monthly.

$149/mo per technician, billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Remote monitoring and alerts with remote management on the entry plan
• Patch management and software management
• Splashtop remote access, up to 2 concurrent sessions on Professional
• Ticketing, service portal and AI copilot on all plans
• Windows, Mac and Linux support with IT automations

Strengths and weaknesses

• Strength: Per-technician pricing with unlimited endpoints
• Strength: Ticketing and a service portal are included, not sold separately
• Strength: 30-day free trial with no credit card
• Weakness: Network Discovery is a $29 per technician add-on
• Weakness: Unlimited Splashtop sessions and AnyDesk need the $189 Expert plan
• Weakness: SSO and a HIPAA BAA are only on the quote-based Enterprise plan

Key facts

• Plans: Professional, Expert, Master, Enterprise
• Endpoints: Unlimited, priced per technician
• Free trial: 30 days, no credit card
• Network Discovery add-on: $29 per technician per month

Where it ranks

Atera is No. 2 in our Best RMM Software verdict.