Datto RMM review

Datto RMM is a cloud platform built for MSPs, and its standout is a native Microsoft 365 module that lets technicians onboard, offboard and quarantine users, reset passwords and see all client tenants from the RMM console. Endpoint coverage includes automated patch management, remote control, ransomware detection and network topology maps that show each client network visually. Automation runs on policies, custom scripts and webhooks, with intelligent alerts, auto-response and auto-resolution on dashboards. Datto says the platform runs at 99.99% availability with no hardware to maintain, ships monthly releases and offers 24/7/365 access to experts, plus an in-product adoption tool and certification program for onboarding. Integration with Autotask PSA pushes asset data and actions into tickets, which helps front-line technicians. The drawback is price transparency: Datto publishes no RMM pricing, and the strongest case for it appears when you already use Autotask or other Datto products.

Who it is for

MSPs that run Autotask PSA or Datto backup and want a security-focused cloud RMM with 24/7 support.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Native Microsoft 365 module to onboard, offboard and quarantine users
• Automated patch management and remote control
• Ransomware detection on monitored endpoints
• Network topology maps of client networks
• Policies, custom scripts and webhooks for automation

Strengths and weaknesses

• Strength: Datto states 99.99% platform availability with no hardware to maintain
• Strength: 24/7/365 access to support experts
• Strength: Deep data flow into Autotask PSA for ticket triage
• Weakness: No published price; sold through a demo and quote
• Weakness: Best value comes when paired with other Datto and Kaseya products
• Weakness: Pricing page is general, so compare quotes line by line

Key facts

• Deployment: Cloud
• Availability: 99.99% stated by vendor
• Support: 24/7/365
• Pricing: Quote based

Where it ranks

Datto RMM is No. 4 in our Best RMM Software verdict.