BigCommerce Enterprise review

BigCommerce Enterprise ranks second because it pairs a hosted platform with an open approach and a price you can see before calling sales. The enterprise tier, now listed as the Performance plan, starts at $1,499 per month billed annually and adds custom integrations, SLAs, custom payment terms, a dedicated Customer Success Manager and 24/7 phone and chat with priority support. BigCommerce says base cost is similar to its Pro plan, with the final price set by projected sales volume and integrations, and no proprietary penalties for choosing your own payment or other providers. The core platform includes more than 70 discount options, payments in 100+ currencies, real-time shipping quotes, the ShipperHQ rules engine and customer groups for segmented pricing. Services such as an Enterprise Launch Package and technical account management help with migration. The trade-off is a smaller ecosystem than Shopify, so check that your key apps and integrations exist.

Who it is for

Mid-market and enterprise brands that want a hosted platform with open integrations and no penalty for choosing their own providers.

Price

Performance plan with custom pricing starting at $1,499 a month, billed annually.

Custom pricing starting at $1,499 per month, billed annually
Quoted from the vendor pricing page on November 9, 2026.

Key features

• Custom integrations, SLAs and a dedicated Customer Success Manager
• More than 70 discount options without a third-party app
• Payments in 100+ currencies through the provider of your choice
• Real-time shipping quotes and the ShipperHQ shipping rules engine
• Customer groups and segmentation for pricing, product access and promotions

Strengths and weaknesses

• Strength: One of the few enterprise tiers with a published starting price
• Strength: BigCommerce says there are no proprietary penalties for choosing your own solutions
• Strength: 24/7 live phone and chat with priority support included
• Weakness: Final pricing depends on projected sales volume and integrations
• Weakness: Annual billing is required for the published price
• Weakness: A smaller app ecosystem than Shopify for brands that rely on plug-ins

Key facts

• Plan name: Performance
• Starting price: $1,499 per month, billed annually
• Support: 24/7 phone and chat, priority support included
• Account team: Dedicated Customer Success Manager

Where it ranks

BigCommerce Enterprise is No. 2 in our Best Ecommerce Platforms for Enterprise verdict.