Salesforce Commerce Cloud review

Salesforce Commerce Cloud ranks third because it is the broadest suite here for a large retailer, though it costs more effort and money to run. B2C Commerce Premium covers 100 sites and 3,500 price books with full Order Management and personalization through Data Cloud segments. B2B Commerce Growth includes 6 B2B storefronts. Around the storefront, Salesforce sells distributed order management with omni-channel inventory, a modern point of sale with clienteling and endless aisle starting at 25 stores, and Salesforce Payments with express checkout and fraud protection. Agentforce adds guided shopping, and composable storefronts support headless builds. Salesforce cites 99.99% historical uptime across more than two billion shoppers. The weak spots are cost visibility and complexity: every edition is contact for pricing, and most projects need a certified partner. For a retailer whose service and marketing teams already run on Salesforce, the shared data model is the main reason to pick it.

Who it is for

Large retailers already invested in Salesforce that want commerce, order management and store systems on one vendor.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• B2C Commerce Premium with 100 sites and 3,500 price books
• Full Order Management with distributed order management and omni-channel inventory
• Modern point of sale with clienteling and endless aisle
• Salesforce Payments with digital wallet express checkout and fraud protection
• Agentforce guided shopping and composable storefronts for headless builds

Strengths and weaknesses

• Strength: Salesforce cites 99.99% historical uptime for over two billion shoppers
• Strength: Commerce shares data with Salesforce CRM, Data Cloud and marketing tools
• Strength: Covers B2C, B2B, order management and point of sale from one vendor
• Weakness: Every edition is listed as contact for pricing
• Weakness: Implementation usually needs a certified partner and Salesforce skills
• Weakness: Point of sale starts at 25 stores, so it does not suit small fleets

Key facts

• B2C Premium limits: 100 sites and 3,500 price books
• B2B Growth: 6 B2B storefronts
• Point of sale: Starting at 25 stores
• Uptime: 99.99% historical

Where it ranks

Salesforce Commerce Cloud is No. 4 in our Best Ecommerce Platforms for Enterprise verdict.