Botpress review

Botpress is the specialist on this list for agents that talk to customers. You build agents in Botpress Studio, give them knowledge bases and tables, deploy them to webchat, WhatsApp or Slack, and hand conversations to people through integrations with Intercom, Zendesk, HubSpot and Salesforce or through Botpress Desk. Pricing is tied to conversations rather than seats. The free plan includes 100 conversations, 3 seats and 3 agents, while Plus costs $150 per month billed annually for 250 conversations, unlimited agents, whitelabel webchat and a branded help center, with extra conversations at $65 per 100. Each conversation includes $0.10 of AI usage covered by Botpress. Team at $750 a month adds unlimited seats, routing, role-based access and real-time collaboration in the Studio. For internal multi-step work, such as updating records or preparing reports, the general agent builders above are a better match.

Who it is for

Support and customer experience teams building customer-facing agents with handoff to human staff.

Price

Free plan with 100 conversations; Plus $150 per month billed annually for 250 conversations.

Plus $150/mo billed annually 250 conversations/mo included
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Unlimited AI agents on paid plans, with AI usage included per conversation
• Deploy to webchat, WhatsApp, Slack and other channels
• Integrations with Intercom, Zendesk, HubSpot and Salesforce
• Public help center, with a custom domain on Plus
• Knowledge bases, tables and escalation to human agents

Strengths and weaknesses

• Strength: Free plan with 3 seats, 3 agents and 100 conversations
• Strength: Each conversation includes $0.10 of AI usage covered by Botpress
• Strength: Whitelabel webchat on Plus
• Weakness: Priced per conversation, so cost rises with customer volume
• Weakness: Plus is limited to 3 seats; unlimited seats start on Team at $750 per month billed annually
• Weakness: Focused on customer conversations rather than internal back-office tasks

Key facts

• Free plan: 100 conversations, 3 seats, 3 AI agents
• Plus: $150 per month billed annually, 250 conversations, $25 AI usage included
• Extra conversations: $65 per 100 on Plus, $50 per 100 on Team
• Team: $750 per month billed annually, 1,500 conversations, unlimited seats

Where it ranks

Botpress is No. 7 in our Best AI Agent Builders verdict.