CloudTalk review

CloudTalk positions itself as AI business calling software, and its feature set reads like a small contact center. Plans run from Starter and Essential, both with a one-license minimum, to Expert with a three-license minimum and a Custom tier. Across the plans the vendor lists ring groups, call queues, queue callback, VIP queues, a visual call flow builder, business-hours routing, IVR with skills and condition-based routing, call recording and transfers, click-to-call, preview and power dialers, live monitoring, agent and group reporting, real-time wallboards, WhatsApp, international SMS and more than 95 standard integrations with CRM, help desk and ATS tools. Salesforce and Microsoft Teams integrations, a workflow designer and an MCP connector sit higher up. AI receptionist and specialist voice agents start at $99 and $349 a month as add-ons. CloudTalk is a good match for teams calling across Europe and North America, but its pricing page displayed euro prices from our location, so we could not verify a USD price.

Who it is for

Small teams that call internationally or want queues, skills routing and a power dialer from one vendor.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Ring groups, call queues and queue callback
• Visual call flow designer with IVR, skills and condition-based routing
• Click-to-call plus preview and power dialers
• Live monitoring, agent reporting and real-time wallboards
• 95+ standard CRM, help desk and ATS integrations

Strengths and weaknesses

• Strength: Local numbers in 160+ countries
• Strength: Starter and Essential plans have a one-license minimum
• Strength: Branded caller ID and number protection options
• Weakness: The pricing page showed EUR from our location, so the USD price is unverified
• Weakness: Expert has a three-license minimum
• Weakness: AI voice agents are priced as a separate add-on

Key facts

• Plans: Starter, Essential, Expert and Custom
• Minimum users: 1 on Starter and Essential, 3 on Expert
• Number coverage: Local numbers in 160+ countries

Where it ranks

CloudTalk is No. 3 in our Best Call Center Software for Small Business verdict.