Confluence review

Confluence ranks third as the best value internal knowledge base for product and engineering teams. Content lives in pages and spaces arranged in a page tree with versioning, templates, databases and whiteboards, and space and page permissions control who sees what. The free plan covers 10 users with 2 GB of storage, and Standard at $5.78 per user per month adds Rovo AI search, chat and agents, free guest access, advanced permissions and 250 GB of storage. Premium at $11.16 adds unlimited storage, a dynamic intranet, admin insights and a 99.9% uptime SLA. The close fit with Jira is the main reason product teams choose it. It is a weaker choice for a customer help center: public links and anonymous access exist, but there is no help center theme builder or ticket deflection, and SSO requires Atlassian Guard below the Enterprise plan.

Who it is for

Product and engineering teams that keep internal documentation next to Jira.

Price

Free for up to 10 users; Standard $5.78 and Premium $11.16 per user per month.

Standard Everything you need to get started $5.78 per user / month
Quoted from the vendor pricing page on November 5, 2026.

Key features

• Pages and spaces in a structured page tree with versioning
• Space and page permissions, guests, public links and anonymous access
• Rovo search, chat and agents from the Standard plan
• Databases, templates, whiteboards and automation
• Unlimited storage, a dynamic intranet and a 99.9% uptime SLA on Premium

Strengths and weaknesses

• Strength: Free for up to 10 users
• Strength: Standard adds Rovo AI search and free guest access for $5.78 per user
• Strength: Works closely with Jira for product and engineering teams
• Weakness: Built for internal docs rather than a branded customer help center
• Weakness: SSO and SCIM need a separate Atlassian Guard subscription below Enterprise
• Weakness: Large page trees take discipline to keep organized

Key facts

• Free plan: Up to 10 users and 2 GB of storage
• Paid tiers: Standard $5.78, Premium $11.16 per user per month
• Users per site: Up to 250,000 on paid plans
• AI: Rovo credits included on every plan

Where it ranks

Confluence is No. 3 in our Best Knowledge Base Software verdict.