eClinicalWorks review

eClinicalWorks has one of the deepest feature sets on this list and a very large installed base: the company reports more than 180,000 physicians and nurse practitioners using its EHR across 110,000 facilities. The V12 EHR includes AI features, Sunoh.ai provides an ambient AI scribe, and the healow platform adds patient self-scheduling, check-in, telehealth and secure messaging. healow Genie, an AI contact center, answers patient calls around the clock. For billing, eClinicalWorks sells practice management and a revenue cycle management service, and it cites a first-pass acceptance rate of 98 percent or higher. The trade-off is complexity: many of these capabilities are separate products, so a small practice has more to evaluate, configure and train on. We could not load USD pricing for eClinicalWorks from our location, so request a written quote that lists every add-on.

Who it is for

Growing multi-provider practices that want a deep EHR and PM system with an AI scribe and outsourced RCM available.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• eClinicalWorks V12 EHR with AI features
• Sunoh.ai medical AI scribe for documentation
• healow patient engagement: self-scheduling, check-in, telehealth, messaging
• healow Genie AI contact center for patient calls
• Revenue cycle management service

Strengths and weaknesses

• Strength: Very large user base and broad specialty coverage
• Strength: AI scribe and AI contact center from the same vendor
• Strength: RCM service available for practices without billing staff
• Weakness: Pricing could not be confirmed in USD from this location
• Weakness: Patient engagement, AI scribe and RCM are separate products to evaluate
• Weakness: Fewer self-serve plan details than vendors with published tiers

Key facts

• Users: 180,000+ physicians and NPs, per eClinicalWorks
• Facilities: 110,000+, per eClinicalWorks
• RCM: 98% or higher first-pass acceptance rate, per eClinicalWorks
• AI scribe: Sunoh.ai

Where it ranks

eClinicalWorks is No. 7 in our Best EHR Software for Small Practices verdict.