Employee Navigator review

Employee Navigator is the strongest option for brokers because it is designed around an agency's book of business rather than a single employer. A broker sets up plans for each client, and employees self-enroll online or on mobile, compare plans, use decision support and acknowledge plan documents. The platform connects to carriers, payroll systems and TPAs, lists more than 600 integrated partners and 83 payroll partners, and offers 834 EDI feeds from the Enhanced Plus plan up. ACA reporting covers variable hour tracking, ALE calculations, an affordability calculator and 1094 and 1095 forms. Higher plans add an enrollment assistance tool with calendar links and chat, new hire onboarding, PTO tracking and agency management system integrations. The vendor says it is audited annually for SOC2 Type II and HITRUST. The drawback is price transparency: every plan is quoted by sales, and EDI feeds add $0.45 per employee per month below Platinum.

Who it is for

Insurance brokers and agencies managing open enrollment across a book of small and mid-sized employer clients.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• New hire and open enrollment with plan comparison and decision support
• Carrier, payroll and TPA integrations, with more than 600 integrated partners
• 834 EDI feeds on Enhanced Plus and higher plans
• ACA reporting with 1094 and 1095 forms, ALE calculations and an affordability calculator
• AI Plan Builds, customizable plan libraries and broker and HR analytics

Strengths and weaknesses

• Strength: Built for agencies running many client employers on one platform
• Strength: Integrated with 83 payroll partners for deduction sync
• Strength: Four plans from Enhanced to Platinum, with $0 PEPM 834 EDI feeds on Platinum
• Weakness: All four plans are priced through sales, with no public base price
• Weakness: 834 EDI feeds cost $0.45 per employee per month on Enhanced Plus and Elite
• Weakness: Employers usually reach it through a broker rather than buying direct

Key facts

• Plans: Enhanced, Enhanced Plus, Elite, Platinum
• Integrations: 600+ partners, including 83 payroll partners
• 834 EDI feeds: $0.45 PEPM on Enhanced Plus and Elite, $0 PEPM on Platinum
• Security audits: SOC2 Type II, HITRUST, NIST, GDPR, 23 NYCRR 500 and CCPA

Where it ranks

Employee Navigator is No. 2 in our Best Benefits Administration Software verdict.