Review · Sales & CRM
Frappe CRM review
An AGPL-3.0 open source CRM from the makers of ERPNext, with unlimited users and hosting priced per site instead of per seat.
By the TopToolAdvisor research desk · Updated November 12, 2026
- Features (35%)
- 7.8
- Ease of use (35%)
- 8.8
- Value (30%)
- 9.0
Frappe CRM ranks fourth and is the cheapest hosted option on this list. It is licensed under AGPL-3.0, so you can self-host it for free, and Frappe Cloud hosting starts at $5 a month per site with unlimited leads, deals, contacts and sales agents. Leads arrive from web forms, email, WhatsApp, Facebook lead ads and phone calls, and calls through Twilio or Exotel are logged with duration, notes and recordings. A built-in Enrich action fills in a company's industry, description and social links. Deals support products, forecasting, SLAs for first replies and multi-currency totals, and teams connected to ERPNext can create quotations straight from a deal. Customization covers custom fields, renamed stages and page layouts without code, and the Frappe Framework allows deeper development. It has fewer marketing and service features than SuiteCRM or Odoo, and the hosted bill depends on site size, provider and region.
Who it is for
sales teams that want unlimited users on a cheap hosted plan
Price
Free to self-host; Frappe Cloud hosting from $5 per month per site with unlimited users.
If you prefer a managed solution, you can host it on Frappe Cloud, starting at just $5/month.
Quoted from the vendor pricing page on November 12, 2026.
Key features
- Unlimited leads, deals, contacts and sales agents on all plans
- Lead capture from web forms, email, WhatsApp, Facebook lead ads and phone calls
- Calls through Twilio or Exotel logged on the lead with duration, notes and recordings
- Lead enrichment that fills in industry, description and social links from a website
- List, Kanban and grouped views, forecasting, SLAs and multi-currency deals
Strengths and weaknesses
- Strength: Hosting on Frappe Cloud starts at $5 a month per site with no per-user fees
- Strength: AGPL-3.0 code on GitHub, free to self-host or move to another provider
- Strength: Creates quotations from a deal when connected to ERPNext
- Weakness: Hosted cost varies by site, provider and region because Frappe Cloud bills by usage
- Weakness: Deeper changes beyond fields, statuses and views need a developer on Frappe Framework
- Weakness: Mobile use is through the browser, added to the home screen like an app
Key facts
- License: AGPL-3.0
- Hosted price: From $5 per month per site
- Users: Unlimited on all plans
- Free trial: 14 days
Where it ranks
Frappe CRM is No. 3 in our Best Open Source CRM verdict.
Alternatives we scored
Visit frappe.io · Questions or corrections: editorial@toptooladvisor.com