Freshdesk Freddy AI Agent review

Freshdesk is the most affordable way in this list to run an AI agent inside a complete help desk. The Growth plan costs $19 per agent per month billed annually and includes Freddy AI Agent with the first 500 sessions, along with ticketing, a shared inbox, a customer portal, a knowledge base and standard reports. Pro at $55 adds a multilingual help desk, custom dashboards, intelligent routing and multiple SLA policies, and Enterprise at $89 adds skill-based routing, a sandbox and audit logs. Add-ons extend the AI layer: extra AI Agent sessions at $49 per 100, Freddy AI Copilot for human agents at $29 per agent, and MCP actions at $15 per 1,000 for connecting the agent to other tools. The catch is that busy teams will use 500 sessions quickly, and the copilot is not bundled, so total cost depends on volume and how many agents need AI assistance.

Who it is for

Small and midsize support teams that want a full help desk with an AI agent at a low per-agent price.

Price

Growth from $19 per agent per month billed annually, including the first 500 Freddy AI Agent sessions.

$19 /agent/month, billed annually Launch AI-powered service over email Growth Best suits teams that want: Freddy AI Agent (first 500 sessions included)
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Freddy AI Agent with the first 500 sessions included
• Ticketing, shared inbox, customer portal and knowledge base
• Freddy AI Copilot add-on for human agents
• MCP actions add-on for connecting the agent to other systems
• Multilingual help desk and intelligent routing on Pro

Strengths and weaknesses

• Strength: Lowest verified entry price in this list
• Strength: AI agent and full help desk in one subscription
• Strength: 14-day free trial
• Weakness: Additional AI Agent sessions cost $49 per 100
• Weakness: Freddy AI Copilot is a separate $29 per agent add-on
• Weakness: Multilingual help desk and skill-based routing need higher plans

Key facts

• Growth: $19 per agent per month billed annually
• Pro: $55 per agent per month billed annually
• Extra AI sessions: $49 per 100 sessions
• Free trial: 14 days

Where it ranks

Freshdesk Freddy AI Agent is No. 4 in our Best AI Customer Service Chatbots verdict.