Gorgias AI Agent review

Gorgias AI Agent is built for online stores, and it shows in the details. The agent is trained on your Shopify store data alongside your help center, so it can check shipment updates, answer product questions and process return requests, and Gorgias says it covers every step from the first product question to post-purchase. You define a brand tone of voice once and adjust it for email, chat, SMS and social. Gorgias prices the help desk by ticket volume rather than per agent, which suits seasonal teams. The Starter plan with AI Agent costs $40 a month, made up of $10 for the help desk and $30 for the agent, with 50 tickets and 30 automated interactions included. That allowance is small, and each extra automated interaction on Starter costs $1.50, so growing brands should model costs on the Basic or Pro plans. Teams outside ecommerce will find the product less relevant.

Who it is for

Shopify brands that want one AI agent to handle order, product and return questions.

Price

Starter with AI Agent $40 per month billed monthly, including 50 tickets and 30 automated interactions.

$40 /mo Billed monthly · cancel anytime Included 50 tickets / month 30 automated interactions
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Trained on Shopify store data, help center and docs
• Handles order status, product FAQs and return requests
• Brand tone of voice settings for email, chat, SMS and social
• Actions that complete tasks rather than only answer
• Help desk priced by ticket volume, not per agent

Strengths and weaknesses

• Strength: Gorgias says it powers customer conversations for 40% of Shopify brands
• Strength: No per-agent seat pricing
• Strength: Free trial with no credit card required on higher plans
• Weakness: Starter includes only 30 automated interactions a month
• Weakness: Extra automated interactions cost $1.50 each on Starter
• Weakness: Built mainly for ecommerce, less suited to SaaS or B2B support

Key facts

• Starter with AI Agent: $40 per month: $10 help desk plus $30 AI Agent
• Overage: $1.50 per automated interaction past the limit on Starter
• Pro plan: $471 per month billed annually with 190 automated interactions
• Brands: 17,000+ according to Gorgias

Where it ranks

Gorgias AI Agent is No. 3 in our Best AI Customer Service Chatbots verdict.