Tidio Lyro review

Tidio Lyro is the easiest way for a small business to put an AI agent on its website. Tidio says Lyro can be added in a few clicks without technical knowledge, it answers from your knowledge base with guardrails, and you can watch conversations in real time and jump in when needed. Handoff and escalation rules let you route high-value or sensitive chats to a person. Lyro sells as a standalone product from $32.50 a month billed annually with 50 AI conversations, and it combines with the Tidio help desk, live chat and Flows automation for teams that want everything in one tool. The limits show as volume grows: entry plans cover few AI conversations, the guaranteed 50% resolution rate and pay-per-resolution billing sit on the sales-led Premium tier, and SOC 2 and HIPAA compliance are listed only for custom deployments.

Who it is for

Small online businesses that want an AI agent on their website quickly without technical setup.

Price

Free Tidio plan; Lyro AI Agent from $32.50 per month billed annually, with 50 Lyro AI conversations.

Available as a stand-alone product Starts at $ 32.50 /mo. From 50 Lyro AI conversations
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Answers based on your knowledge base with guardrails
• Flexible handoff and escalation rules for human takeover
• Real-time monitoring of AI conversations
• Reports on resolution rates, satisfaction scores and conversation patterns
• Available standalone or combined with the Tidio help desk and Flows

Strengths and weaknesses

• Strength: Tidio says Lyro can be added to a website in a few clicks without technical knowledge
• Strength: Low entry price with a 7-day free trial
• Strength: Combines live chat, ticketing and AI on one platform
• Weakness: Entry plan includes only 50 Lyro AI conversations
• Weakness: Pay-per-resolution billing and a guaranteed resolution rate are reserved for Premium
• Weakness: SOC 2 and HIPAA compliance are listed only on the custom tier

Key facts

• Lyro standalone: From $32.50 per month billed annually
• Tidio Starter: $24.17 per month billed annually, 50 one-off Lyro conversations
• Premium: Guaranteed 50% Lyro AI resolution rate, contact sales
• Free trial: 7 days

Where it ranks

Tidio Lyro is No. 2 in our Best AI Customer Service Chatbots verdict.