HubSpot Service Hub review

HubSpot Service Hub makes the most sense when your contacts already live in HubSpot. The free plan includes ticketing, team email and Breeze Assistant, so a small team can track requests next to the same contact records sales and marketing use. Starter is listed from $20 per seat per month, with a $10 price for new customers during a limited offer, and adds simple ticket automation, multiple ticket pipelines, live chat and data enrichment. That covers most needs of a two to five person team. The catch is the next step: the help desk workspace, the customer agent and the knowledge base sit on Professional from $100 per seat, a large jump from Starter. Teams that need self-service articles early will find better value in Freshdesk or Help Scout. If shared customer history across departments matters more than a knowledge base, Service Hub is a sensible, low-cost start.

Who it is for

Small businesses already using HubSpot CRM that want tickets linked to contacts and deals.

Price

Free plan; Starter from $20 per seat per month ($10 for new customers for a limited time); Professional from $100 and Enterprise from $175 per seat.

Starter Starts at $10 $20 /month per seat*
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Free plan with ticketing, team email and Breeze Assistant
• Simple ticket automation and multiple ticket pipelines on Starter
• Live chat and data enrichment on Starter
• Help desk workspace and knowledge base on Professional
• Tickets share records with HubSpot's CRM

Strengths and weaknesses

• Strength: Ticketing and team email are free with no time limit
• Strength: Starter is $10 per seat for new customers during the current offer
• Strength: Support and sales see the same contact history
• Weakness: The knowledge base and help desk workspace need Professional at $100
• Weakness: The $10 Starter price is a limited new-customer discount
• Weakness: Best value only if you also use HubSpot CRM

Key facts

• Free plan: Ticketing, team email, Breeze Assistant
• Starter: From $20 per seat per month, $10 for new customers
• Professional: From $100 per seat per month
• Free trial: 14 days on premium editions

Where it ranks

HubSpot Service Hub is No. 5 in our Best Help Desk Software for Small Business verdict and No. 5 in Best Help Desk Software and No. 2 in Best Live Chat Software.