LiveAgent review

LiveAgent gives small teams the most channels per dollar on this list. Starter costs $15 per agent per month billed annually, with an offer price of $11 until November 22, and covers up to five agents. It includes three connected email accounts that turn messages into tickets, agent collision detection, two live chat buttons, social and messaging channels such as Facebook, Instagram, WhatsApp, Telegram and X, one knowledge base and one AI agent. LiveAgent does not add its own charge for AI; the AI runs on your own provider account. The Team plan at $29 per agent raises the limits to 15 agents and adds the call center with IVR, queues, recording and video calls. The tradeoff is ease of use: there are many settings, and the agent view feels busier than Help Scout or Hiver. For a five-person team that wants chat and social messages beside email, it is hard to beat on price.

Who it is for

Small teams that want email, chat and social channels in one queue at a low per-agent price.

Price

Starter $15 per agent per month billed annually (offer price $11 until Nov 22), up to 5 agents; Team $29 and Business $49 per agent billed annually.

Annual $11 · regular $15 per agent / month
Quoted from the vendor pricing page on November 6, 2026.

Key features

• Email accounts become tickets with agent collision detection
• Live chat buttons with real-time typing view
• Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram and X messages
• Public and internal knowledge bases plus a customer portal
• Call center with IVR and call recording from the Team plan

Strengths and weaknesses

• Strength: Starter is $15 per agent billed annually for up to 5 agents
• Strength: LiveAgent does not charge its own fee for AI; you pay your AI provider
• Strength: 30-day free trial with no credit card
• Weakness: Starter caps the team at 5 agents and 3 email accounts
• Weakness: The call center needs the Team plan at $29 per agent
• Weakness: The interface has many menus to learn

Key facts

• Starter: $15 per agent per month billed annually, up to 5 agents
• Team: $29 per agent per month billed annually, up to 15 agents
• Business: $49 per agent per month billed annually
• Free trial: 30 days, no credit card

Where it ranks

LiveAgent is No. 7 in our Best Help Desk Software for Small Business verdict and No. 9 in Best Help Desk Software and No. 8 in Best Live Chat Software.