Nicereply review

Nicereply measures satisfaction at the support touchpoint, which is where many CX programs start. It runs CSAT, CES and NPS surveys as post-resolution emails, in-signature email ratings, link surveys and website pop-ups, and every plan includes all integrations, among them Zendesk, Front, Help Scout and Pipedrive, plus unlimited active surveys and Nicereply Feedback Analytics. Prices are published in US dollars: Starter costs $59 per month billed annually or $79 monthly for 100 responses and 3 users, Essential costs $119 for 250 responses and 10 users, Growth costs $239 for 1,000 responses and 25 users, and Business costs $359 for 2,500 responses and 50 users, all billed annually. There is a 14-day trial without a card and a 30-day money back guarantee. Nicereply says over 1,600 companies use it. For an enterprise program it is a support-channel component, not a platform: it does not analyze calls, reviews or web behavior, so pair it with a broader tool if you need every touchpoint.

Who it is for

support teams that want satisfaction surveys inside help desk tickets at a low price

Price

Starter from $59 per month billed annually; $79 billed monthly.

Starter $59 per month, billed annually
Quoted from the vendor pricing page on November 12, 2026.

Key features

• CSAT, CES and NPS surveys
• Post-resolution and in-signature email surveys, link surveys and website pop-ups
• Integrations including Zendesk, Front, Help Scout and Pipedrive on every plan
• Unlimited active surveys on every plan
• Nicereply Feedback Analytics and custom survey design

Strengths and weaknesses

• Strength: Starter costs $59 per month billed annually, the lowest verified price on this list
• Strength: All integrations are included on every plan
• Strength: 14-day free trial and a 30-day money back guarantee
• Weakness: Starter covers only 100 responses per month and 3 users
• Weakness: Focused on support interactions rather than the full customer lifecycle
• Weakness: No contact center call analytics or review monitoring

Key facts

• Starter: $59 per month billed annually, 100 responses, 3 users
• Growth: $239 per month billed annually, 1,000 responses, 25 users
• Free trial: 14 days, no card
• Customers: Over 1,600 companies, per Nicereply

Where it ranks

Nicereply is No. 8 in our Best Customer Experience Management Software verdict.