Oracle OPERA Cloud review

Oracle OPERA Cloud is the enterprise benchmark, and it is on this list for large independent hotels and resorts that run like a chain. The property management module brings rate plans, restrictions, packages, room types and group blocks into one booking workflow, keeps detailed guest, company and travel agent profiles with stay history and membership data, and handles folios, billing instructions, cashiering, accounts receivable and end-of-day close. Mobile tools cover room status, housekeeping assignments and maintenance requests. Hotels can configure fields, screens and workflow rules at property level, and add OPERA Cloud Distribution, Loyalty, Guest Engagement and Sales and Event Management. It ranks last for this audience because pricing is only available through Oracle sales, the depth means longer training, and a 30-room independent hotel will pay for capability it will not use. For a 300-room resort with groups and loyalty, it is a serious contender.

Who it is for

Large independent hotels and resorts that need enterprise depth, configurable workflows and Oracle's wider hospitality suite.

Price

See vendor pricing (USD check pending).

US price check pending. See the vendor pricing page.

Key features

• Rate plans, restrictions, packages and group blocks in the booking workflow
• Guest, company and travel agent profiles with stay history and membership data
• Mobile room status, housekeeping assignments and maintenance requests
• Folios, billing instructions, cashiering, accounts receivable and end-of-day close
• Configurable fields, screens and workflow rules at chain and property level

Strengths and weaknesses

• Strength: Deepest feature set on this list, from groups to accounts receivable
• Strength: Optional modules for distribution, loyalty, sales and events
• Strength: Workflow rules can be configured per property
• Weakness: No public pricing; sold through Oracle's sales process
• Weakness: Built for complex operations, so training takes longer
• Weakness: More than most small independent hotels need

Key facts

• Pricing: Demo and quote on request
• Related modules: Central, Distribution, Loyalty, Sales and Event Management
• Reporting: Scheduled, emailed or printed reports in multiple formats
• Users: Independent hotels, resorts and global brands

Where it ranks

Oracle OPERA Cloud is No. 10 in our Best Hotel Management Software verdict.